Sr. UX Designer

Thomson Reuters; Eagan (MN); Hybrid; USD 102,000 - 190,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Job summary

Thomson Reuters is seeking a Senior UX Product Designer to shape the next generation of AI-powered experiences across our product ecosystem. You will operate at the intersection of user experience, product strategy, and applied AI, translating complex model capabilities into intuitive, trustworthy workflows.

You will lead end-to-end design for AI features, prototype with real models, and collaborate with data science, research, and engineering to ensure user needs guide system behaviors.

Qualifications

• 6+ years of professional product design experience with end-to-end ownership of complex workflows.
• Experience designing with AI or LLM technologies, including prompt design and evaluating model output quality.
• Strong interaction design skills to simplify AI behaviors into user-centered experiences.
• Familiarity with model behaviors and limitations (hallucinations, confidence, deterministic vs. probabilistic output).
• Ability to prototype using tools like Figma, Python notebooks, model sandboxes, or no-code AI orchestration tools.
• Hands-on experience planning and executing end-to-end user research and translating findings into roadmap decisions.
• Deep systems-thinking across UI, data inputs, model constraints, and workflows.
• Experience collaborating with product management, data science, UX research, accessibility, and engineering.
• Strong communication and storytelling to influence decisions and justify design choices.
• Commitment to responsible AI principles, including transparency and fairness.
• Growth mindset and comfort navigating ambiguity in AI-driven products.

Responsibilities

• Lead the end-to-end design of AI-powered features and agentic workflows.
• Translate model behaviors and data inputs into coherent UX patterns.
• Prototype with real AI/LLM models to evaluate prompts and improve responses.
• Design collaboration patterns between users and AI, defining autonomy and handoffs.
• Create interaction flows with transparency moments, guardrails, and recovery states.
• Partner with data science and engineering to align system behaviors with user needs.
• Collaborate with UX Research for usability testing and validation studies.
• Use qualitative and quantitative data to run evaluative studies on AI features.
• Contribute to internal design standards for AI patterns and guidelines.
• Collaborate with product and research teams to identify AI opportunities.
• Communicate decisions clearly to senior stakeholders.
• Leverage AI tooling and content standards to deliver brand-aligned experiences.
• Design accessible solutions with WCAG 2.1 AA compliance.

Skills

Years of design experience

AI/LLM design

Interaction design

Model behaviors awareness

Prototype with AI tools

End-to-end research

Systems thinking

Cross-functional collaboration

Communication & storytelling

Responsible AI principles

Growth mindset

Tools

Figma

Python notebooks

Model sandboxes

No‑code AI orchestration

Job description

Senior UX Designer

Job Description

We are seeking a Senior UX Product Designer to help shape the next generation of AI-powered experiences across our product ecosystem. In this role, you will work at the intersection of user experience, product strategy, and applied AI, translating complex model capabilities into intuitive, trustworthy, and high-impact workflows. You will define how humans collaborate with AI-designing the interactions, feedback loops, transparency moments, and control surfaces that make AI feel both powerful and reliable.

Key Responsibilities

• Lead the end-to-end design of AI-powered features, including agentic workflows, generative interactions, and human-in-the-loop systems

• Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and product adoption.

• Prototype with real AI/LLM models to evaluate user prompts, improve model responses, and inform product direction.

• Map and design collaboration patterns between users and AI-defining when AI acts autonomously, when humans take control, and how handoffs occur.

• Create clear interaction flows that incorporate transparency moments, safety guardrails, override options, and recovery states.

• Partner with data science and engineering to shape model requirements, evaluate performance constraints, and align system behaviors with user needs.

• Partner with UX Research to run usability testing and AI-specific validation studies to understand user mental models, trust factors, and interaction expectations.

• Leverage qualitative and quantitative data to run evaluative studies for AI features (e.g., prompt/response quality, hallucination risk, trust sign)

• Contribute to internal design standards for AI patterns, prompt design guidelines, evaluation criteria, and UX quality benchmarks.

• Collaborate with product and research teams to identify new opportunities where AI can meaningfully improve outcomes for users.

• Communicate design decisions with clarity, influence senior stakeholders, and guide teams through ambiguous or evolving problem spaces.

• Leverage AI tooling and internal content standards to deliver clear, concise, brand-aligned product experiences.

• Design accessible solutions and collaborate with the Accessibility team to ensure WCAG 2.1 AA compliance, using AI checks alongside expert review.

Required Qualifications

You're a fit for this role if you have:

• 6+ years of professional product design experience with a strong portfolio demonstrating end-to-end ownership of complex workflows.

• Experience designing with AI or LLM technologies, including prompt design, generative UX, and evaluating model output quality.

• Strong interaction design skills with the ability to simplify ambiguous AI behaviors into predictable, user-centered experiences.

• Familiarity with model behaviors and limitations-hallucinations, confidence levels, deterministic vs. probabilistic output, and data quality impacts.

• Ability to prototype using tools such as Figma, Python notebooks, model sandboxes, or no-code AI orchestration tools.

• Hands-on experience planning and executing end-to-end user research-defining objectives, recruiting participants, moderating studies (interviews, usability tests, surveys, concept/validation), synthesizing insights, and translating findings into roadmap and design decisions.

• Deep systems-thinking skills and comfort designing across multiple layers: UI, data inputs, model constraints, and operational workflows.

• Experience collaborating with product management, product engineering, data science, product analytics, user research, content design, accessibility, UX engineering in high-velocity, cross-functional teams.

• Strong communication and storytelling skills - able to influence decisions and articulate the "why" behind design choices.

• Commitment to responsible AI principles, including transparency, fairness, and user empowerment.

• A growth mindset, comfort navigating ambiguity, and an enthusiasm for experimenting with emerging technologies.

Preferred Qualifications

• Ability to design intuitive search, drafting, and review workflows-especially those involving complex knowledge structures or trust-critical decision moments.

• Comfort working with model-evaluation tooling, analytics dashboards, and prompt or version-management systems to understand and refine AI behavior.

• Strength in shaping information architecture for large-scale content ecosystems, including clear citation patterns, confidence signals, and quality indicators.

• Familiarity with domain-heavy environments-such as newsroom tooling, legal research, tax and compliance, risk and fraud, or financial analysis-and the ability to translate complexity into usable experiences.

• Experience shipping zero-to-one products, iterating rapidly through ambiguity to test hypotheses, derisk bets, and accelerate product-market fit.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $102,200 USD - $189,800 USD. For Ontario, Canada, the base compensation range for this role is $105,000 CAD - $155,000 CAD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department [e-mail]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.