Sr. User Experience Designer

AppFolio, Inc.; San Diego (CA); On-site; USD 126,000 - 157,000; Full time

Job summary

AppFolio is seeking a Senior User Experience Designer to join our Maintenance team, owning design for Maintenance Performer capabilities across property managers, residents, vendors, and owners. You will drive end-to-end design, including voice AI, as a strategic partner to product management and engineering.

You will shape options, prototype to learn, and ensure the experiences are trustworthy, self-serve, and aligned with existing workflows and design system.

Qualifications

• Experience: Minimum of 5 years of experience in user experience or product design, with meaningful time on complex workflows or operations products
• Portfolio: A portfolio demonstrating design process, judgment, and impact on work that started with open questions, including how you narrowed the problem and what shipped
• Multi-user workflows: Experience designing for more than one user type within a single product or service
• Strategic partnership: Experience partnering directly with product management and engineering to shape roadmap and strategy, not only to execute on it
• AI in design: Experience designing systems where an AI agent or automation acts on a user's behalf, with human-in-the-loop controls
• Strong communication and collaboration: An effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partners
• UX writing: A strong UX writing sensibility for notifications, follow ups, and agent messages
• Systems thinking: Ability to see how a change in one workflow affects others
• Use AI assisted tools in day-to-day design work

Responsibilities

• End-to-end ownership: Own design for new Maintenance Performer capabilities from early problem framing through shipped experiences, including voice AI
• Strategic partnership: Frame problems with product management and engineering, propose options, prototype to learn, and help the team choose a direction
• Designing with AI agents: Define what the agent handles and where people stay in control, and make what it did visible, trustworthy, and correctable
• Vendor network: Design how a partner vendor network fits into maintenance coordination
• Voice AI: Help shape voice AI for the Maintenance Performer, including how conversations are designed and how call outcomes show up for the property manager
• Adoption and fit: Make new Performer capabilities self-serve, and build them on the workflows and system of record customers already use
• Cross-functional collaboration: Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early
• Research and discovery: Facilitate user research to validate design decisions, and lead discovery work when direction is still open
• Design system and mentorship: Contribute to and evolve AppFolio's design system, and mentor other designers

Skills

UX design

Complex workflows

Multi-user workflows

Strategic partnership

Communication & collaboration

UX writing

Systems thinking

AI-assisted tools

Job description

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Senior User Experience Designer will join AppFolio's Maintenance team to design how property managers, residents, vendors, and owners experience maintenance. You will own design for a set of Maintenance Performer initiatives that are early, strategic, and still have open questions. This is a high impact design role for a designer who can act as a strategic partner to both product management and engineering while turning ambiguity into a path forward.

Your Impact

End-to-end ownership: Own design for new Maintenance Performer capabilities from early problem framing through shipped experiences, including voice AI

Strategic partnership: Frame problems with product management and engineering, propose options, prototype to learn, and help the team choose a direction

Designing with AI agents: Define what the agent handles and where people stay in control, and make what it did visible, trustworthy, and correctable

Vendor network: Design how a partner vendor network fits into maintenance coordination

Voice AI: Help shape voice AI for the Maintenance Performer, including how conversations are designed and how call outcomes show up for the property manager

Adoption and fit: Make new Performer capabilities self-serve, and build them on the workflows and system of record customers already use

Cross-functional collaboration: Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early

Research and discovery: Facilitate user research to validate design decisions, and lead discovery work when direction is still open

Design system and mentorship: Contribute to and evolve AppFolio's design system, and mentor other designers

Qualifications

Have led design on ambiguous, early stage initiatives and carried them through to shipped work

Have breadth and flexibility: you can move between projects with different skill needs, often more than one at a time

Design for several user types within one system and make deliberate tradeoffs between their needs

Have designed systems where an AI agent or automation acts on a user's behalf, with human-in-the-loop controls

Are an effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partners

Have experience measuring the impact of design work and using product analytics to inform ongoing improvements

Have a strong UX writing sensibility, the language in notifications, follow ups, and agent messages

Bring a systems thinking mindset, seeing how a change in one workflow affects the others

Use AI assisted tools in your day-to-day design work

Must Have

Experience: Minimum of 5 years of experience in user experience or product design, with meaningful time on complex workflows or operations products

Portfolio: A portfolio demonstrating design process, judgment, and impact on work that started with open questions, including how you narrowed the problem and what shipped

Multi-user workflows: Experience designing for more than one user type within a single product or service

Strategic partnership: Experience partnering directly with product management and engineering to shape roadmap and strategy, not only to execute on it

Nice to Have

Experience with PropTech, real estate operations, or enterprise products

Location

Find out more about our locations by visiting our site.

The compensation that we reasonably expect to pay for this role is: $125,600 - $157,000 (base salary). The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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