Sr. Unified Communications Engineer

INTEGRIS Health; Oklahoma; On-site; USD 110,000 - 150,000; Full time

Job summary

INTEGRIS Health is seeking a Senior Unified Communications Engineer to support and enhance our enterprise IT infrastructure. The role focuses on end-to-end design, deployment, and maintenance of unified communications across a large health system, partnering with business units to apply technology effectively and securely.

The engineer will mentor junior staff, respond to incidents around the clock, and contribute to capacity planning and infrastructure improvements while adhering to ITIL

Qualifications

• 4 years of relevant experience or bachelor's degree in related field.
• Experience supporting multiple infrastructure disciplines.
• Works with business units to assist with technology applications.
• ITIL certification within 6 months of employment.
• Must be able to communicate effectively in English (verbal/written).
• Experience with Wide Area and Local Area Network Infrastructure.
• Experience with management platforms and remote monitoring.
• Experience in mid to large enterprise environments.
• Working knowledge of Storage Area Networks and Fiber Channel Switch Infrastructure.
• 50% of relevant experience may substitute certification requirement.

Responsibilities

• Mentoring and training of junior team members.
• Escalation point for Infrastructure Engineers.
• Conducts current state analysis and recommends design changes.
• Assists with roadmap planning of production infrastructure.
• Implements and maintains enterprise standards for applications and infrastructure.
• Installs and configures systems according to design specifications.
• Supports testing and evaluation of technologies under review.
• Provides 24x7 incident response and problem resolution.

Skills

Infrastructure experience

WAN/LAN networking

Storage area networks

Fiber Channel

Remote monitoring

ITIL knowledge

English communication

Enterprise environment

Management platforms

Certifications (RHCSA/CCNA/MCSA)

Education

Bachelor's degree in related field

Tools

RHCSA

CCNA

MCSA

VCP

VCAP

VCDX

CWNA

EMCSA

ACIS

CCP

Job description

Get to Know Your Team

INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live heathier lives.

Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, finanical assistance for continued education, 24/7 health support and more.

The Senior Unified Communications Engineer has a mid-level understanding of many components of the IT infrastructure and appreciates how the component pieces work together to enable end user applications and support services. While technical specialization in areas of server, compute, network, storage, data centers, communication services, data protection services, and virtualization is pervasive Senior Infrastructure Engineers are encouraged to obtain moderate depth of knowledge and experience across multiple engineering disciplines. Senior Infrastructure Engineers support lead engineers with technical infrastructure implementation, automation and ongoing maintenance activities. Additionally, the Senior Infrastructure Engineer provides feedback, recommendations and as-built documentation on technical and architectural designs throughout the infrastructure's life-cycle. This approach supports a continual process improvement life-cycle part of our IT Service Management discipline. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

The Senior Unified Communications Engineer responsibilities include, but are not limited to, the following:

• Mentoring and training of junior team members
• Serves as an escalation point for Infrastructure Engineers
• Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals
• Assists with roadmap planning of production infrastructure keeping versions current and supported
• Implements and maintains enterprise standards for applications and infrastructure
• Installs and configures systems according to design specifications
• Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components
• Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented, including as-built documentation, and Operations personnel (Service Desk and L2 Operations) are informed and trained
• Supports testing and evaluation of technologies under review
• Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems
• Provides technical support and 24X7 incident response
• Completes root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances
• Assists with the development and ongoing support of annual infrastructure performance and capacity reports
• Effectively communicates with business professionals, application owners, and customers in plain English while keeping their needs and the needs of IT in mind

The Infrastructure Engineer reports to a Manager of Information Technology Services. Additionally, the Senior Infrastructure Engineer is accountable for responding to training and direction from Lead Engineers, Architects, the Project and Service Management Offices.

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. May be required to walk or drive to and from various INTEGRIS Health facilities. Required working at computer terminal for long periods of time. May be required to work long hours for prolonged time periods during specific phases of project activities and/or emergency situations. May receive multiple callbacks during system emergencies.

Qualifications & Experience

• 4 years of relevant experience or bachelor's degree in related field required
• Previous work experience with demonstrable experience supporting multiple Infrastructure disciplines
• Works with the business units to assist with the application of technology
• Intermediate level certification (ex. Include: RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification preferred.
• 4 years' experience can substitute certification requirement
• ITIL certification within 6 months of employment
• Must be able to communicate effectively in English (Verbal/Written)
• Previous work experience with Wide Area and Local Area Network Infrastructure
• Previous work experience with management platforms and remote monitoring preferred
• Previous work experience with a protocol analyzer preferred Infrastructure Engineer Storage
• Must have experience in mid to large enterprise environment
• Working knowledge of Storage Area Networks and Fiber Channel Switch Infrastructure
• 50% of relevant experience mus