Sr. UC/Voice Engineer

Abacus Technology; Massachusetts; On-site; USD 100,000 - 120,000; Full time

Job summary

Abacus Technology is looking for a Sr. UC/Voice Engineer to provide expert technical support for voice solutions at Hanscom AFB, Massachusetts. This full-time role requires over 8 years of experience in unified communications, along with skills in troubleshooting voice infrastructure and managing Avaya Aura products.

Applicants must hold a Bachelor's degree in a related field and possess a Security+ certification. Strong analytical and project management skills are essential for success in this role.

Qualifications

• 8+ years experience in unified communications.
• Security+ certified.
• Must be a US citizen and hold a current Secret clearance.

Responsibilities

• Design, manage, and implement voice solutions.
• Install and configure voice infrastructure.
• Provide customer support for voice services.

Skills

Unified Communications experience

Network troubleshooting skills

Avaya Aura product suite

Voice over IP standards

Project management skills

Education

Bachelor's degree in a related field

Tools

Visio

Session Border Controllers

Packet capture tools

Job description

Sr. UC/Voice Engineer

Job Locations: US-MA-Hanscom AFB

Job ID: 2026-8754

Overview

Abacus Technology is seeking a Unified Communications (UC) Engineer to provide technical support for strategic network and information services at Hanscom AFB. This is a full‑time position.

Responsibilities

• Work with a team of UC engineers responsible for designing, managing, and implementing voice solutions per AF enterprise standards.
• Assist in planning of voice environments for internal customers, develop and review procedures for voice platform in relation to capacity planning, performance, reliability and security.
• Design, install, configure, and troubleshoot voice infrastructure and provide customer support for voice related services.
• Install, upgrade, operate, maintain, and configure all equipment/firmware/software required to ensure availability of all identified voice services in accordance with AF certification and accreditation and information assurance standards.
• Work with vendors, evaluate vendor hardware, software and communications products and make recommendations according to customer needs.
• Interface with distributed organizational Voice Responsible Officers, conduct and attend planning meetings, review existing and projected voice line counts and assignments, survey communication room and telephony backboard terminations and cross–connects, and creation and updates of notional voice line cut‑sheets for engineering capacity planning and processing detailed cut sheets.

Qualifications

8+ years experience in unified communications. Bachelor’s degree in a related field. Additional years of experience may be substituted for degree requirements. Must be Security+ certified.

In‑depth hands‑on experience of configuring/managing/troubleshooting Avaya Aura product suite (Communication managers/Session Managers/System managers, Voice Mail Servers, Media/Utility Servers). Experience of configuring/managing/troubleshooting Session Border Controllers (SBCs), CAIRS E‑911, Sonexis, vIPers, and T‑Metrics ACD. Experience troubleshooting SIP‑based sessions across internal, service provider, and external networks. Strong network debugging and troubleshooting skills. Create and maintain operational procedures, topology maps using Visio. Experience with databases, Windows servers and Linux based operating systems or appliances. Extensive hands‑on experience in designing enterprise telephony solutions that will increase performance and flexibility to existing converged Gigabit Ethernet network infrastructure in accordance with AF UC policies and standards. Able to use packet capture and protocol analysis tools and techniques. Strong working knowledge of Telecom, including ISDN/T‑1, Voice Protection Systems and IP address Management/DHCP, DNS. Strong working knowledge of associated telephony/VoIP standards and protocols such as SIP and H.323. Able to research technical issues and develop solutions using strong attention to detail. Must have excellent analytical, organizational, critical thinking, and project management skills. Must have strong communication skills. Must be self‑motivated and have the ability to work effectively in a team environment. Must be able to lift and carry 50+ lbs when needed. Able to support emergency operations on an as needed basis 24/7 and weekend work may be required as project or issues warrant.

Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled