Sr. TVRO & RF Field Technician

Global Eagle; Miramar (FL); Remote; USD 90,000 - 114,000; Full time

Job summary

Global Eagle is seeking a Maritime Sr. TVRO & RF Field Technician to provide onsite technical support for shipboard antenna systems. This role involves troubleshooting, installation, and maintenance of maritime TVRO systems, requiring travel and strong technical skills. Join a leading provider of connectivity solutions and enjoy a competitive salary and benefits.

Benefits

Generous 401(k) Matching

Company Paid Short-Term & Long-Term Disability

Company Paid Life / AD&D Insurance

Company Paid Wellness Programs

Company Health Savings Account Contributions

Employee Assistance Program

Flexible Spending Accounts for Dependent Care, Medical & Transit

Paid Parental Leave

Qualifications

• 1-2 years of field experience installing and troubleshooting maritime TVRO systems.
• Excellent English both written and verbal; additional languages are an advantage.
• Self-organized with strong planning skills.

Responsibilities

• Provide onsite technical support for installation, repair, and maintenance of shipboard antennas.
• Troubleshoot RF and IP components of maritime TVRO systems.
• Complete detailed maintenance reports upon completion of service activity.

Skills

Problem-solving skills

Client relations management

Technical background

Communication skills

Education

Degree in electrical / electronic / communications engineering

Tools

Spectrum Analyzers

BER Test Equipment

MS-Office (Word, Excel & Project)

Job description

For over a decade, our clients in aviation and maritimehave usedour technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world.Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises havetrusted us toprovide solutions fromhigh-speed broadband internet to movies, television and games.

Our team of global experts take pride in providing clients with what they need today while creating a strategic road map for tomorrow throughreliable, scalable, and affordablecontent and connectivity solutionsdesigned to meet the ever-changing technology needs of our clients' passengers and guests.

BePart of theMovement

Anuvuis embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.

Role Summary

The Maritime Sr. TVRO & RF Field Technician is responsible for providing onsite technical support for the purpose of the installation, repair, and maintenance of shipboard antenna and infrastructure for both fixed and stabilized environments at customer locations located anywhere in the world. This person will in addition to travel maintain a customer facing office presence and work with both clients and third-party vendors as Project Manager for TVRO sales and installations.

Remote with Travel

Remote Options : 50% travel domestic and international

What You'll be Doing

• Troubleshoot RF and IP components of maritime TVRO systems using specialized software and test equipment. Interpret troubleshooting results and determine the best course of action to restore operability in the least time possible and most cost-effective manner.
• Analyze the results of corrective actions to ensure systems, components and services are working satisfactorily.
• Analyze diagnostic tools and monitoring software to proactively interpret problems or symptoms that can lead to equipment failure or degradation of network efficiency. Take action to resolve such anomalies prior to failure impacting customer services.
• Installation, configuration, testing and troubleshooting TVRO equipment including LNB’s, Feedhorns, RF & Fiber delivery for antennas (SeaTel, Orbit, Intellian).
• Interpret technical drawings, service orders, circuit diagrams, part lists and schematics to effectively understand and troubleshoot customer issues.
• Understand / Manipulate test equipment and tools required to diagnose systems including but not limited to : spectrum analyzers, multi-meters, data testers, hand tools, etc.
• Integrate the receivers and other equipment below deck (broadcast equipment integration of D9800s, DIP32s, MON200s etc.) as needed.
• During escalations will on customer facing calls / emails as our in-house expert.
• Complete detailed written corrective maintenance, site survey and preventative maintenance reports that are clear and grammatically correct in English upon completion of service activity.
• Maintain tools, test equipment and manage spares inventory as required.
• Maintain the proper up-to-date documents in order to travel on short notice.
• Other duties as assigned.
• Meet all HSE requirements and certifications to perform job duties.

What We're Looking For

• Degree in electrical / electronic / communications engineering (preferred) or equivalent experience.
• 1-2 years of field experience installing and troubleshooting maritime TVRO systems (knowledge of SeaTel and Intellian products preferred).
• Once hired, 2 months of on-the-job training.
• Excellent English both written and verbal. Additional languages are an advantage.
• Good skills in MS-Office environment (Word, Excel & Project).
• Basics of RF (Satellite / Microwave) communications and IP Networking (Cisco experience preferred).
• Familiar with Spectrum Analyzers and BER Test Equipment.
• Self-organized, problem-solving skills, technical background, communications skills, client relations management, conflict resolution and planning skills.
• PC & telephone use
• Able to transport or lift tools and / or equipment weighing up to 75lbs.
• Be able to pass basic medical fitness test.
• Working abroad may be required.
• Heavy travel required (50%) both locally and internationally.
• Ability to maintain a valid passport and safety certification.

This Might Be the Right Place if You….

• Are a team fit; can help advance ourglobal, inclusive culture
• Are self-starter who likes to roll up your sleeves and take initiativewith minimaldirection
• Can think about tomorrow, while getting your work done today
• Are a collaborative teamplayer; primary audience will be internal teams
• Are curious and open to learning and finding new solutions
• Are able to provide and accept feedback in a constructive manner
• Are organized, have strong communication skills, and do whatever it takes to get things done

The Benefits of Working Here

• Generous 401(k) Matching
• Company Paid Short-Term & Long-Term Disability
• Company Paid Life / AD&D Insurance
• Company Paid Wellness Programs
• Company Health Savings Account Contributions
• Employee Assistance Program
• Flexible Spending Accounts for Dependent Care, Medical & Transit
• Paid Parental Leave and more!

The anticipated starting salary range for individuals expressing interest in this position is $90,000 - $113,500. Actual compensation will depend on factors such as location, experience, skills, certifications…etc.

Advanced|Agile| Applied

Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.