Sr Total Loss Customer Care Specialist

RB Global Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Senior Total Loss Customer Care Specialist to join their remote team. This role is crucial in guiding vehicle owners through the title procurement process, ensuring they receive the necessary information and support. Emphasizing accountability and a will to succeed, you will coordinate with customers, answer their queries, and manage expectations. The position offers flexibility, allowing you to work from anywhere in the United States while providing top-tier support. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to assist vehicle owners effectively.
• Excellent communication skills for coordinating with customers.

Responsibilities

• Provide information to vehicle owners about title procurement.
• Assist with phone support, claims processing, and documentation.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Here at IAA, an RB Global, Inc. company, our Senior Total Loss Customer Care Specialists are an important part of our vehicle life cycle process, providing vehicle owners with the information they need to navigate our title procurement process.

Senior Total Loss Customer Care Specialists embody our main values of "accountability" and a "will to succeed" through coordinating with vehicle owners and members every step of the way. Helping to keep our customers informed, answering questions, and maximizing their expertise to ensure we're delivering excellent results and setting realistic timelines and expectations.

What makes this role even better?! It's virtual/ remote and can be located anywhere in the United States, with only occasional travel needed to local IAA facilities. And don't worry, we have the equipment covered, all you need is high-speed internet and a private work area.

At IAA we believe in each other and our teams. As such, each employee may be asked to change functions in order to support our needs. These responsibilities may include phone support to inbound and outbound calls, claims and work order processing, and preparing salvage documentation. In order to be successful in this role, employees will need to be willing and able to rotate among these priorities to provide top-tier support to our growing customer base.