Sr Testing & Change Management Mgr

Avangrid; Boston (MA); On-site; USD 155,000 - 194,000; Full time

Job summary

AVANGRID SERVICE COMPANY is seeking a Sr Manager of Change Management to lead organizational change, readiness, and stakeholder adoption during the SAP S/4HANA transformation. You will coordinate training, communications, and UAT activities to ensure smooth adoption of new processes and systems across affected functions.

The role partners with executives, process owners, and IT to drive adoption and measure change effectiveness, while ensuring regulatory and governance compliance throughout the

Qualifications

• Bachelor's degree in Business, Computer Science, or related field.
• 10+ years of experience in business testing and change management in a customer experience and digital solution environment.
• Experience leading cross-functional teams and delivering testing and change management activities.

Responsibilities

• Lead the development and execution of the organizational change management strategy for the SAP S/4HANA transformation program.
• Conduct stakeholder impact assessments and readiness evaluations.
• Develop and implement communication plans detailing objectives, benefits, timelines, and impacts.
• Partner with leaders to drive engagement and establish change champion networks.
• Design and oversee training strategies and end-user enablement for SAP S/4HANA changes.
• Coordinate UAT activities, including planning, participation, defect management, and signoff.

Skills

Change management

Testing

Stakeholder management

Communication

Leadership

Cross-functional collaboration

UAT

Travel willingness

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Microsoft Visio

Sparx EA

Draw.io

Job description

Job Title: Senior Change Management

Location: Orange, CT; Boston, MA.

Work type: Office (on-site)

The salary range for this position is dependent upon experience and location, ranging from:Orange, CT: $148,160 - $185,200Boston, MA: $154,880 - $193,600

Job Summary

The Sr Manager - Change MGMT & Testing is responsible for leading organizational change, business readiness, and stakeholder adoption activities supporting the implementation of SAP S/4HANA. This role serves as the primary liaison between the project team and business stakeholders, ensuring impacted employees are prepared for new processes, systems, roles, and ways of working. The position develops and executes change management strategies, communications, training, and adoption plans while coordinating business User Acceptance Testing (UAT) activities to validate that the solution meets business requirements. The role partners closely with business leaders, process owners, project teams, and implementation partners to drive successful adoption and realization of transformation objectives.

Responsibilities

• Lead the development and execution of the organizational change management strategy for the SAP S/4HANA transformation program, ensuring stakeholder readiness and adoption across impacted business functions.
• Conduct stakeholder impact assessments and organizational readiness evaluations to identify change impacts, risks, and mitigation strategies.
• Develop and implement comprehensive communication plans that clearly articulate project objectives, benefits, timelines, and business impacts.
• Partner with business leaders, process owners, and project teams to establish change champion networks and drive engagement throughout the transformation lifecycle.
• Design and oversee training strategies, learning materials, and end-user enablement programs to support successful adoption of new SAP S/4HANA processes and capabilities.
• Monitor adoption, readiness, and change effectiveness metrics, providing regular updates and recommendations to program leadership.
• Lead business readiness activities, ensuring operational, procedural, and organizational preparedness prior to deployment.
• Coordinate User Acceptance Testing (UAT) activities, including planning, business participation, defect management, execution oversight, and signoff processes.
• Work with business stakeholders and process owners to define acceptance criteria and ensure test scenarios align with future-state business processes.
• Facilitate issue resolution and decision-making during testing and deployment activities to minimize business disruption.
• Collaborate with implementation partners, IT teams, and business representatives to ensure successful transition from the current SAP ECC/on-premise environment to SAP S/4HANA.
• Support cutover, go-live, and hypercare activities, ensuring effective communication, stakeholder support, and issue escalation processes.
• Ensure compliance with regulatory, audit, and governance requirements throughout change and testing activities.
• Continuously improve change management, training, adoption, and UAT practices leveraging lessons learned and industry best practices.
• Provide leadership, coaching, and guidance to project teams and business stakeholders on change management and user adoption principles.

Required Qualifications

• Education & Experience Required: Bachelor's degree in Business, Computer Science, or related field and 10+ years of experience in business testing and change management in a customer experience and digital solution environment.
• Proven experience leading cross-functional teams and delivering successful testing and change management activities.
• Strong knowledge of testing methodologies, tools, and technologies.
• Demonstrated ability to manage complex testing and change management initiatives.
• Excellent communication, collaboration, and leadership skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem solving and analytical skills.
• Proven team player with ability to build team working relationships.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Good leadership skills.
• Excellent written and verbal communication skills.
• Experience with one or more Diagramming Tools, e.g., Microsoft Visio, Sparx EA, Draw.io.
• Management of external staff, desirable.
• Experience in the utility industry is a plus.
• Willingness and ability to travel as needed.

Behavioral Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Company

AVANGRID SERVICE COMPANYMobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date:October-30-2026