Analyst - Applications

iberdrola; Orange (CT); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Benefits

Bonuses

401k match

Health insurance

Tuition reimbursement

Career development

Job summary

AVANGRID SERVICE COMPANY is seeking an Analyst, Applications to prioritize non-SAP and SAP applications, implement solutions, and configure changes to meet end-user needs. You will serve as the main contact for business areas, end users, and vendors supporting the application library.

This role reports to the Manager – IT Applications and involves collaboration with cross-functional teams, development of documentation, and providing end-user training.

Qualifications

• Bachelor’s degree in a related field and 3+ years of relevant experience.
• Working knowledge of desktop and mobile apps (Android/iOS).
• Proficiency in databases: Oracle, SQL, MySQL, MongoDB.
• Experience with Salesforce, AutoCAD, and Document Management.
• Strong analytical and negotiation skills in a fast-paced workplace.
• Ability to translate business processes to technology solutions.

Responsibilities

• Analyze current processes and design solutions to meet client needs.
• Collaborate with Networks Applications Team on project execution and improvements.
• Provide timely and accurate solutions to business areas including service desk requests.
• Prepare specifications and documentation for changes from IT Support staff.
• Develop and maintain Business Process Procedures and training materials.
• Provide ongoing end-user training and support as required.
• Collaborate on security access and disaster recovery planning.

Skills

SQL & databases

Analytical thinking

End-user support

Vendor collaboration

Mobile/desktop apps

Education

Bachelor’s degree in related field

Tools

Oracle

SQL

MySQL

MongoDB

Salesforce

AutoCAD

ProjectWise

Document Mgmt

Job description

Analyst - Applications

Reports to: Manager - IT Applications

Location: In Office, Orange CT

$87,600 - $109,500

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

Job Summary:

The Analyst, Applications is responsible for prioritizing non-SAP and SAP applications including implement solutions, configuration changes, reporting capabilities to meet ongoing end user requirements for these applications. Serve as the primary contact for related business areas, end users and vendors who support our overall application library.

This position reports into the Manager – IT Applications.

Key Responsibilities:

• Analyze current business processes and scenarios; creates solutions thru design, configuration, or custom development that meet client needs. Prepare specifications and test business solutions according to functional and technical requirements.
• Collaborate with the Networks Applications Team to support project execution, contribute with prioritization, planning, implementation of system improvements, and assist in the analysis and documentation of network application processes.
• Provides timely and accurate solutions to business areas including unresolved user requests from the service desk.
• Prepare specifications and documentation for changes provided by IT Support staff.
• Develops, maintains and updates documentation including Business Process Procedures (BPPs), reference materials and training materials.
• Provides on-going end user training and end user support as required.
• Collaborate and develop innovative ideas to use functionality not currently being utilized.
• Collaborate with Disaster Recovery planning and execution.
• Complete changes request review and obtain approvals.
• Working with vendors to implement application changes or help discover solutions.
• Work at times directly with the support teams in developing application changes to fit customer needs. This includes but is not limited to develop and implement solutions for Field Workforce Mobility solutions, Android/IOS Applications and support upgrades for various applications.
• Collaborate with the definition, review, testing and approval of security access for a specific user group.
• After hour on-call rotation, as required

Required Qualifications:

• Bachelor’s degree in a related field of study and a minimum of three (3) years of relevant experience. An equivalent combination of education and experience may be considered.
• Working knowledge of desktop and mobile (Android/IOS) applications, client server technical experience.
• Proficiency in Database (Oracle, SQL ,MySQL , MongoDB).
• Desired knowledge and experience with Networks Apps like Salesforce, ProjectWise, AutoCAD and Document Management solution.
• Strong Analytical, complex problem, solving and successful negotiation skills in a fast-paced workplace environment.
• Experience with Information/Operations Technology design and implementation.
• Able to work with others to design effective processes and system solutions. The ability to work with remote clients, functional teams and equipment is required.
• Strong focus on solution quality - Able to multi-task and work under tight deadlines and have ability to work independently.
• Capable of business process to technology translation with strong understanding of deskside tools.
• Demonstrates initiative and desire to excel and learn new systems, including work independently.
• Prior experience working with business processes.
• Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and verbally with internal stakeholders.
• Ability to establish and maintain collaborative and productive working relationships.
• Strong organizational and time management skills with a commitment to solving problems in an analytical manner.
• A high level of attention to detail, good judgment, analytical ability is essential.

Preferred Qualifications:

• Prior experience working within an IT department.
• Prior project management experience.

#LI-Onsite

Company:

AVANGRID SERVICE COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

October-20-2026