Sr. Teller (level 2)

Appone; Leavenworth (KS); On-site; USD 20,000 - 29,000; Full time

Job summary

Frontier Community Credit Union is seeking a Sr. Teller to serve members at the Leavenworth location. The role involves handling deposits, withdrawals, loan payments, transfers and check cashing with exceptional service while maintaining privacy of member information.

Responsibilities include cross-selling credit union products, mentoring tellers, balancing cash, and supporting the Teller/Branch Manager. Requires a high school diploma or GED and up to six months of related experience.

Qualifications

• Customer-service oriented with strong interpersonal skills.
• Ability to communicate clearly and professionally with members.
• Attention to detail and accuracy in handling transactions.

Responsibilities

• Perform routine and advanced member transactions including deposits, withdrawals, loan payments, transfers, and check cashing with high accuracy.
• Cross-sell credit union products and services while maintaining member trust and privacy.
• Mentor and assist tellers, support Teller and Branch Managers, and help balance cash drawers.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization Value Proposition

Integrity. Dedicated Service. Financial Solutions. Anytime, Anywhere.

Our Mission Statement

As a member-owned financial cooperative, our mission is:

• To provide financial products and services in a professional, friendly and convenient atmosphere through innovation, technology and cost effective products.
• To encourage and educate our members in methods to manage and control their financial well-being.
• To apply safe and sound financial management policies that insure the Credit Union's continued growth, by maintaining adequate operating controls, capital reserves and liquidity at all times.

Our Vision Statement

The vision of Frontier Community Credit Union is to be the primary financial institution of our members.

Description

People Helping People

It is what we do at Frontier Community Credit Union. We are looking for a service-oriented individual to fill ourSr. Teller position at ourLeavenworth location. If you enjoy helping people and are comfortable working in a busy branch,we encourage you to apply and become part of the movement!

Role

Under general supervision and in accordance with established policies, procedures, systems, and state and federal regulations, provides timely and courteous service to credit union members, including, but not limited to: general account information, account transactions, cross-selling credit union products and services, and maintenance and routine to complex problem resolution. Work involves constant, direct interaction with credit union members and potential members and requires the ability to accurately record information and communicate effectively. Ensures smooth teller-area operations, workflow, and tasks. Mentors other tellers and assists the Teller Manager and Branch Manager.

Essential Functions & Responsibilities

• Performs routine and advanced member transactions including deposits, withdrawals, loan payments, transfers, and check cashing with exceptional member service. Maintains and projects the credit union's professional reputation. Maintains privacy of member account information.
• Demonstrates understanding of all credit union services, operational policies and procedures and is able to communicate this knowledge effectively to other staff and members. Processes financial transactions and deepens member relationships by cross-selling products and services. Leads by example in achieving individual- and team-based referral goals.
• Assists in mentoring and training tellers, alerting the Branch or Teller Supervisor to performance and training needs. Aids tellers with balancing problems and other operational concerns.
• Opens and closes teller terminal daily, accounts for cash assigned, received, and disbursed. Assists with ordering cash, supplying cash as needed, and removing cash to the vault to reduce drawer limits when appropriate, and helps balance thevault daily. Performs procedures for opening and closing of operations, including vault, alarm and door duties.
• Participates in community and civic events to promote awareness of the credit union in the community.
• Other duties as assigned.

Position Requirements

Experience

Up to six months of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before employees of organization, as well as to members, vendors and other external persons. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry for efficient balancing. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the capability to deal with problems involving several concrete variables in standardized situations. Ability to learn and operate the credit union's core system. Ability to operate standard office equipment and tools, such as personal computer, postage
machine, fax machine, scanner, telephone and photocopier.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and the continuous need to use auditory perception, memory, and reasoning ability.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The nose level in the work environment is usually moderate.

Full-Time/Part-Time Full-Time

Location Eisenhower

Number of Openings 1

Shift -not applicable-

Req Number CUS-26-00003

Rate of Pay 18.00

This position is currently accepting applications.