Sr. Teller (Kauai)- Territorial Savings

Bank of Hope; Lihue (HI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits

Job summary

Bank of Hope is seeking a Customer Service & Leadership role in Hawaii to provide exceptional service, mentor tellers, and support branch operations. You will resolve inquiries, educate customers on products, and focus on cash-handling accuracy and compliance.

The position involves leading by example, coaching teammates, and coordinating with other departments to enhance customer relationships and branch performance.

Qualifications

• High school diploma required; customer-service experience a plus.
• Fluent English (written and verbal) required.
• Able to handle multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication skills and professional appearance required.
• Experience in retail sales and customer service is a plus.

Responsibilities

• Provide excellent customer service by assisting inquiries and resolving issues.
• Educate customers about bank products and cross-sell when appropriate.
• Mentor and train tellers on service standards, cash-handling, and procedures.
• Handle deposits, withdrawals, checks, loan payments and other routine transactions accurately.
• Balance cash drawer and support branch during peak hours.
• Collaborate with branches and departments to resolve issues.

Skills

English fluency

Communication skills

Multitasking

Organizational skills

Cash handling

Education

High School Diploma

Job description

Customer Service & Leadership:

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Transaction Processing & Oversight:

• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
• Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
• Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures.
• Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.

Operational Support:

• Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date.
• Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
• Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
• Maintain a clean and organized workstation and support administrative tasks as directed.

Team Collaboration & Development:

• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
• Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
• Act as a resource for team members, assisting with questions or procedural guidance when needed.
• Support the branch during special projects, system updates, or procedural changes.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Experience: Some experience in retail sales and customer service functions a plus.

Skills

• English: Written: Fluent Verbal: Fluent
• Combination of Experience and Education can meet the job requirements: Yes
• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.

The salary range for this full-time position is $19.24 Hourly - $23.50 Hourly + differentials+ sign-on bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.