Sr. Teller (Kapolei)- Territorial Savings

TSB; Kapolei (HI); On-site; USD 26,000 - 33,000; Full time

Job summary

Territorial Savings in Kapolei is seeking a Sr. Teller to deliver outstanding customer service, handle deposits and withdrawals, and support branch operations with accuracy.

You will mentor junior tellers, balance cash drawers, stay compliant with policies, and identify opportunities to educate customers about products while strengthening relationships in a fast-paced environment, with a focus on cross-selling where suitable.

Qualifications

• High school diploma or equivalent required.
• Experience in retail sales and customer service a plus.
• Excellent written and oral communication; professional image.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and creating a welcoming environment.
• Act as a role model by demonstrating professionalism and a customer-first attitude.
• Balance cash drawer and monitor cash levels; assist with branch cash handling.
• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions.
• Educate customers about products and services; cross-sell when appropriate.

Skills

Customer service

Cash handling

Communication

Multitasking

Team coaching

Education

High School Diploma

Tools

POS system

Banking software

Job description

Sr. Teller (Kapolei)- Territorial Savings

Job Category:

Requisition Number:

• Full-Time

Description

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Transaction Processing & Oversight:

• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
• Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
• Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures.
• Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.

Operational Support:

• Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date.
• Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
• Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
• Maintain a clean and organized workstation and support administrative tasks as directed.
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
• Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
• Act as a resource for team members, assisting with questions or procedural guidance when needed.
• Support the branch during special projects, system updates, or procedural changes.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Experience: Some experience in retail sales and customer service functions a plus.

Skills

• Combination of Experience and Education can meet the job requirements: Yes
• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.

The salary range for this full-time position is $19.24 Hourly - $23.50 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.