Sr Teller - Glendale

Pacific Western Bank; Glendale (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k with company match

Comprehensive health insurance

Paid time away

Tuition reimbursement

Mentorship and career growth

Job summary

Banc of California is seeking a Senior Teller to support daily branch operations and deliver exceptional customer service. You will handle deposits, withdrawals, ATM transactions, and night drop while building relationships and cross-selling suitable banking products.

Ideal candidates bring 3+ years of retail banking experience, strong regulatory knowledge, and a proactive, detail-oriented approach to work.

Qualifications

• Work experience with Bank Secrecy Act compliance and general banking skills.
• 3+ years of retail banking experience in a financial services industry.
• Excellent knowledge of bank deposits, lending products, and services to open accounts.
• Demonstrates knowledge of compliance with regulations such as BSA, AML, CIP, and other related laws.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Identify opportunities to refer new products and services to customers based on their financial goals.
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Reconciles GL debits and credits for a given location over a specified period of time.
• Vault and ATM balancing.
• Holds/Stop payments.
• Monthly certifications.
• Account research.
• Review and verify daily reports assigned by Branch Management.
• New Accounts back-up.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Assist with processing and scanning of daily teller work.
• Audit peer transactions.
• Participate and contribute to the branch’s overall goals.
• Help with the training and onboarding of new team members.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Skills

Banking knowledge

Customer service

Attention to detail

Regulatory compliance (BSA/AML)

Education

Bachelor's degree preferred

High School diploma or equivalent

Job description

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The Senior Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Senior Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on Bank offerings that will deepen a customer relationship. Incumbents in this position are typically more experienced Tellers who can handle the full range of retail and commercial transactions. This position may have modest approval limits, so exercising good judgment and guidance to others is critical. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Identify opportunities to refer new products and services to customers based on their financial goals.
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Reconciles GL debits and credits for a given location over a specified period of time.
• Vault and ATM balancing.
• Holds/Stop payments.
• Monthly certifications.
• Account research.
• Review and verify daily reports assigned by Branch Management.
• New Accounts back-up.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assetsAssist with processing and scanning of daily teller work.
• Audit peer transactions.
• Participate and contribute to the branch’s overall goals.
• Help with the training and onboarding of new team members.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills. Bachelor’s degree preferred.
• 3+ years of retail banking experience in a financial services industry.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
• Relationship building, collaboration and teamwork.
• Intermediate experience, knowledge and training in all operational activities and terminology.
• Exceptional oral, written and interpersonal communication skills.
• Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers.
• Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to work with general supervision while performing duties.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
• High School diploma or equivalent required

HOW WE’LL SUPPORT YOU

• Financial Security:You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being:We offer comprehensive insurance options including medical, dental, vision,AD&D, supplemental life,long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family:Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away:Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities:To support career growth of our team members, we offertuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws.If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.