Sr Teller 37.5 Hours (Market Street)

Eastern Bank; Lynn (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank in Lynn, Massachusetts is seeking a Teller to perform routine banking transactions and provide excellent customer service. The role involves processing deposits, cashing checks, and engaging with customers to identify their financial needs. Candidates should have a high school diploma and preferably 2+ years of teller experience in a fast-paced environment.

Qualifications

• Outgoing personality with good customer service skills.
• Ability to work in a fast-paced environment.
• 2+ years of teller experience preferred.

Responsibilities

• Process deposits, cash checks, and handle monetary instruments.
• Identify customer financial needs and make referrals.
• Supervise teller line and approve transactions as needed.

Skills

Customer Service

Communication

Technical Literacy

Education

High school diploma or equivalent

Job description

Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Act in a supervisory capacity behind the teller line as necessary.

Following established policies and procedures, personally performs routine teller duties:

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cash checks for customers and non-customers
• Process and properly record the sale of monetary instruments (i.e. official bank checks)
• Process foreign currency purchases and sales
• Redeem savings bonds
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process various types of loan payments and credit card cash advances
• Assist with providing customers with access to safe deposit area
• Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up
• Acts in a supervisory capacity as necessary, using increased authority levels, above those of an entry-level teller, to review and approve certain transactions, particularly in the absence of the Teller Manager. May be expected to assume some other Teller Manager-level responsibilities, when necessary, such as functioning as the ATM custodian.
• Other duties as required

Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor.

Qualifications:

• Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment.
• Individual should be a self-starter and be technically literate.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• High school diploma or equivilent required.
• 2+ years of teller experience preferred
• Some supervisory experienced preferred

Working Conditions:

Must be able to remain in a stationary position for long durations of time without a break.

Incumbent must be able to transport items weighing 15 pounds or more.