SR Teller

Park Community Credit Union; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading credit union seeks a Teller Supervisor committed to delivering exceptional service while managing teller operations. The ideal candidate will facilitate member transactions, promote teamwork, and adhere to compliance regulations, ensuring accuracy and a positive customer experience. Candidates must possess strong communication and interpersonal skills as well as relevant experience in a similar role.

Qualifications

• One to three years of related experience required.
• Must be able to communicate effectively with coworkers and members.
• Requires accuracy in handling money and transactions.

Responsibilities

• Schedule and monitor daily activities of tellers.
• Process financial transactions including deposits and withdrawals.
• Cross-sell credit union services and assist in new employee training.

Skills

Communication

Interpersonal Skills

Customer Service

Conflict Resolution

Education

High School Education or GED

Job description

To assist the credit union in the achievement of its goal to always make a positive difference in each member's financial life. This is accomplished by providing the highest quality of service to internal/external members, identifying their financial needs and recommending products and services that would meet those needs. Additionally, you are responsible for assisting tellers with currency and account related services for members insuring friendly, accurate and timely assistance.

Essential Functions & Responsibilities:

• While meeting the service standards of the credit union, schedule and monitor daily activities of tellers.
• Receive and process member financial transactions, including deposits, withdrawals an loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed.
• Cross-sells credit union services to members and coach coworkers to do the same.
• Assist in new employee training; promote teamwork and build respect among coworkers; provide solutions to problems and insure that tellers provide accurate and timely information to members.
• Assist tellers with balancing aiding in finding and correcting errors.
• Complete reports, logs and assignments in a timely and accurate manner.
• Monitors department activities for compliance with established policy and regulations.
• Takes action to resolve any out of compliance issues and keep manager informed on daily matters.
• Order daily cash requirement for the credit union; manage vault cash; maintain ATM and cash dispatch machines. Insure that all are maintained according to credit union guidelines.
• Performs other duties as assigned.

Performance Measurements:
1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
• Vibrant Connections

2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To cross sell the established number of new products per month focused on meeting the member's financial needs.
4. To function within the pre-set balancing standards policy.
5. To use caution and good judgment in using override authority.
6. To maintain a highly qualified staff, sufficient to meet the daily demands of the credit union's members.
7. To keep management informed regarding key operating issues affecting the department.
8. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
9. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
10. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must have good communication skills for training other tellers. Keyboard and computer skills are a must. Requires accuracy with counting money and processing numbers.

Physical Requirements
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.
PHYSICAL DEMANDS
The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.
While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools andequipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee isoccasionally required to stoop, bend, squat, and reach overhead with hands and arms.
Occasionally pushing and pulling of office furniture and other objects. The employee may
occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25
pounds.

PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED