Sr. Telecommunications Analyst I (II)

PJM Interconnection, L.L.C.; Audubon (IA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

401(k) with employer match

Paid vacation and holidays

Tuition reimbursement

Life insurance

Disability coverage

Travel insurance

Child care referral program

Employee assistance program

Adoption benefits

Job summary

PJM Interconnection, LLC is seeking a Telecommunications Analyst in a hybrid role based near Audubon, PA. The position focuses on managing PJM’s voice and data telecom assets, documenting systems, and ensuring SLA compliance., with on-site weekly requirements and an on-call rotation.

The ideal candidate will have strong teamwork, budgeting, and vendor management capabilities. Requirements include a Bachelor's in CS/Engineering and at least four years in telecom management, plus experience with

Qualifications

• Bachelor's degree in CS/Engineering or equivalent experience.
• At least 4 years experience in systems management, telecom support, and telecoms administration.
• Ability to produce high-quality work with attention to detail.
• Effective team communication skills.
• Experience in quantitative and qualitative analysis.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Experience with Cisco CUCM and UC platforms such as CUCM/Unity/Expressway.
• Experience with telecom systems like voice recording and mass notification.

Responsibilities

• Maintain current documentation on all telecom systems.
• Track vendor contracts for SLA compliance and expiration.
• Assist in department budgeting with forecasts and audits.
• Monitor circuit utilization and identify cost-saving opportunities.
• Perform lifecycle tasks for assets and consult on telecom services.
• Implement and audit telecom security practices per standards.
• Evaluate assets and protection measures.
• Conduct research and design telecom solutions.
• Communicate change information for all telecom platforms.
• Develop and maintain SLAs.
• Evaluate vendor proposals for telecom solutions.
• Provide technical advice to ITS customers.
• Propose standards for reliable data and voice links.

Skills

Systems management

Telecom support

Vendor management

Budget forecasting

SLA monitoring

Cisco CUCM

CUCM & Unity

Education

Bachelor's degree in CS/Engineering

Tools

CUCM

Cisco Unity Connection

Cisco Expressway

Voice recording systems

Job description

Flexible Work Arrangement: Hybrid - Audubon, PA

The PJM Telecommunications Analyst is responsible for ensuring the effective management and maintenance of PJM’s telecommunications assets, to include tracking the operational status of the voice and data infrastructure, both internally and externally. The PJM Telecommunications Analyst is responsible for demonstrating the ability to work independently on complex tasks or projects involving people and technology from various areas of the business.

Essential Functions:

• Assure current documentation on all telecommunication systems.
• Track vendor contracts for SLA compliance and expiration
• Assist in the department budget process with forecasts and auditing
• Monitor overall telecommunications circuit utilization and requirements, suggest cost reduction initiatives and service improvement opportunities.
• Perform life cycle tasks for new and existing assets, as well as consulting on telecommunication services which include ordering/cancellation of circuits, mobile devices and teleworker services.
• Implement, administer, and audit Telecommunications security practices to determine compliance with corporate security standards.
• Evaluate Telecommunications assets and identify how to protect them.
• Conduct research and design of solutions.
• Maintain and communicate change information for all telecommunications platforms.
• Service Level Agreement development and maintenance.
• Conduct vendor proposal evaluation relative to all aspects of telecommunications to be developed and utilized.
• Use business knowledge and technical expertise to provide technical advice and assistance to ITS customers.
• Propose and implement standards needed for the reliable operation of both data and voice telecommunication links.

Build and develop strong relationships with ITS's business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.

Position is hybrid but there is a requirement for the analyst to work onsite each week Position requires an on-call rotation and must be within an hour’s drive of PJM while on-call.

Characteristics & Qualifications:

Required:

• Bachelor's Degree in Computer Science, Engineering or equivalent work experience
• At least 4 years experience with Systems Management, Telecommunications support, and telecommunications systems administration
• Ability to produce high-quality work products with attention to detail
• Ability to communicate effectively in a team environment
• Experience in quantitative and qualitative analysis
• Experience using verbal and written communications skills
• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
• Experience with British Telecom bulk turret or equivalent system
• Experience with other telecom systems such as voice recording systems, mass communication systems
• Experience with Cisco Call Control & Unified Communications platforms such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (voicemail), Cisco Expressway Series gateways, and Cisco IP phones undefined

Preferred:

• Master's Degree in Business Administration (MBA)
• Experience or familiarity with Cisco based Network Technologies, including routers, switches and firewalls
• Experience with PJM operations, markets, and planning functions
• Experience supporting any PJM Committees
• Experience or knowledge with Critical Infrastructure Protection (CIP) requirements

PJM employees work collaboratively to maintain the reliability of North America’s largest centrally dispatched electric grid and to operate one of the world’s largest competitive wholesale electricity markets. We seek talented candidates who thrive in a diverse, challenging and creative environment where they have opportunities to grow, learn new skills and build a career. Learn more about PJM by visiting the Learning Center. Discover your potential at PJM Interconnection! We are proud of our company’s history, culture and community. As the nation’s largest grid operator, the work we do every day requires every one of us. We recognize and appreciate the different abilities, backgrounds, perspectives, experiences, cultures and needs of each individual. If you're seeking a dynamic and supportive workplace that values innovation and creativity, we invite you to explore opportunities with our team.

Benefits and Perks

• Medical, vision and dental insurance
• 401(k) plan with 100% employer match up to 5% of salary Non-elective 401(k) employer contribution
• Vacation and paid holidays
• Tuition reimbursement
• Life insurance
• Accidental death and dismemberment insurance
• Short-term and long-term disability coverage
• Business travel and accident insurance
• Child day care referral program
• Employee assistance program
• Adoption benefits recognized by the Dave Thomas Foundation for Adoption, which has named PJM one of the best adoption-friendly energy and utility companies in America.