Sr Telecom IT Engineer R35304

Baystate Health; Springfield (MA); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Telecom IT Engineer to join their dynamic team. This role offers the opportunity to lead technical projects and support critical IT infrastructure, ensuring seamless operations for the organization. With a focus on complex troubleshooting and system management, you will play a pivotal role in maintaining high standards of service. If you are passionate about technology and ready to take on leadership responsibilities, this position provides a platform to showcase your skills in a collaborative environment. Join a team that values dignity, respect, and effective communication.

Qualifications

• 5+ years of progressive experience in IT roles.
• Strong technical knowledge in system management and troubleshooting.

Responsibilities

• Lead installation, upgrades, and maintenance of IT systems.
• Manage complex troubleshooting and corrective actions.
• Participate in on-call rotation for system support.

Skills

Technical Leadership

Complex Troubleshooting

System Installation and Maintenance

Technical Documentation

Project Management

Education

Associates Degree

Job description

Join to apply for the Sr Telecom IT Engineer R35304 role at Baystate Health

Req#: R35304

Category(s): Information Technology/Health Information Management, IT Engineer, Infrastructure

Full Time / Part Time: Full-Time

Shift: First

Summary:

Remote work option available for local applicants within a commutable distance from the designated BH entity (MA & CT).

The Senior Engineer is a seasoned individual contributor who applies advanced, in-depth knowledge of technical concepts, practices, and procedures to BH support. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent will act as a member of quick-response support teams and will often work under demanding deadlines, operating independently to resolve complex design/configuration problems. A wide degree of creativity and latitude is expected. The incumbent will plan, implement or oversee coordinated testing of a new application as requested by Client Service Managers, to ensure compatibility with existing hardware and software applications.

This position is accountable for technical management and design of the corporate IT environment and other infrastructure systems to guarantee timely, efficient, accurate, and uninterrupted service to the business community. The position accomplishes the above through a combination of planning, technical analysis, design, and technical management of system functions consistent with Baystate policies and procedures.

This position provides support to our partners on a variety of issues. Identifies, researches, and resolves technical hardware and software problems. Develops and documents procedures used by other technicians. Works on assignments that are complex where considerable judgment and initiative are required in resolving problems and making recommendations. May determine methods and procedures on new assignments and may guide other junior personnel.

This position is expected to take a Technical Leadership role with less seasoned team members and within the IT Department.

Observe all health and safety requirements.

The incumbent is expected to adhere to system and department compliance policies, and any applicable laws and regulations. This description covers the essential functions of the position. The incumbent is expected to perform other similar and related duties as assigned.

Core Values:

• Dignity and Respect
• Positive Image
• Effective Communication
• Service Accountability
• Team Work/Collaboration
• Safe Work Environment

Job Responsibilities:

• Leads the installation, upgrades, backups, and maintenance of systems
• Assist with the allocation of system resources as required
• Apply patches and firmware upgrades promptly
• Monitor all systems to review errors, ensure backups are completed, and follow up on logs
• Manage and perform complex troubleshooting and corrective actions for system issues
• Serve as Technical Lead for support of day-to-day operations including modifications, adds, and changes
• Manage projects or participate as a team member
• Perform configuration tasks for systems and hardware
• Maintain and review technical documentation and generate reports as needed
• Participate in on-call rotation, 24/7, for one week per rotation

Required Work Experience:

• Greater than 5 years of related and progressive experience

Education:

Associates Degree (Required)

Certifications & Skills:

Not listed

Equal Opportunity:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.