Sr. Telecom Analyst III

Alyeska Pipeline Service Company; Anchorage (AK); On-site; USD 95,000 - 140,000; Full time

Job summary

Alyeska Pipeline Service Company seeks an experienced Telecommunications Lead to oversee a range of complex communication systems, including microwave, fiber, VoIP, networks, cellular, satellite, LMR and video teleconferencing. You will manage contractors, ensure reliability of data and voice networks, and support lifecycle renewal and upgrades.

You will collaborate with OT, Cyber Security, and network teams, drive standardization, and coordinate deployments while ensuring on-site execution in

Qualifications

• Bachelor's degree required or equivalent experience
• 3+ years in voice communication, network services or contract compliance in a corporate environment
• Advanced knowledge of telecom systems and service delivery
• Strong written and verbal communication skills
• Equivalent experience may substitute for a Bachelor's degree on a year-for-year basis

Responsibilities

• Oversee installation, maintenance and support of enterprise telecom and data systems
• Coordinate with contractors and vendor representatives for new installations and upgrades
• Lead lifecycle renewal, modification and replacement of electronic communications infrastructure
• Develop standards and operating procedures for telecom equipment
• Provide possible training related to telecommunications for employees

Skills

Communication skills

Telecommunication systems

Contract management

Microsoft Teams

O365 / Azure

Education

Bachelor's degree

Tools

Microsoft Teams

Azure

O365

Job description

SCHEDULE: This is a regular exempt Anchorage based position on an urban schedule of a 40-hour week or 9/80-work schedule. At least twice a month, there will be a need for the individual in this role to be on call and potentially to travel and work outside of normal hours to support scheduled maintenance, patches, and other activity.

Position Description:

This position will provide operational oversight and management of contracts or contractors who are responsible for installing, maintaining, modifying, and troubleshooting a variety of complex communication systems and electronics equipment. This includes microwave and fiber based digital communications systems, traditional voice and IP based telephony systems, voice mail systems, business networks, cellular, satellite-based telephony, 2-way radio systems, intercoms, public address, paging, and video teleconferencing and cable distribution systems.

Accountabilities and Specific Requirements:

Under general direction of the Alyeska Enterprise Telecom Lead, performs duties to install, maintain, and support telecom services for Alyeska ensuring data delivery and reliable communications for operations and business data, voice networks and control systems. This telecommunications position interacts with OT and Enterprise Network, Cyber Security, Voice, LMR, Automation, Controls, Distributed Computing, and Telecom Expense Management (TEM) personnel. This position will provide operational oversight and management of contracts or contractors who are responsible for installing, maintaining, modifying, and troubleshooting a variety of complex communication systems and electronics equipment. This includes microwave and fiber based digital communications systems, traditional voice and IP based telephony systems, voice mail systems, business networks, cellular, satellite-based telephony, 2-way radio systems, intercoms, public address, paging, and video teleconferencing and cable distribution systems.

This position will participate in or conduct lifecycle analysis and evaluation of present communication, networks, data systems and technologies, and will recommend, install and support components in life-cycle renewal, modification, and replacement as necessary. This position will regularly interface with telecommunication and network services vendors, baseline service providers as well as internal customers. This position oversees and leads various projects including renewal or extensions of the voice, business or telecommunication networks, radio, and other electronic communication systems. This position will play an important role in the development and implementation of a comprehensive electronic communications strategy implementation and the life cycle renewal of the associated infrastructure necessary to provide a broad range of communication services to Alyeska. In this position, the candidate will be responsible for business analysis, system design project planning, implementation, maintenance, and support of enterprise electronic communication systems. Supports the introduction of new communications infrastructure or devices as required. Coordinates with contractors and telecommunications company representatives to coordinate and participate in new installations and upgrades.

In addition, the position is directly responsible for overseeing the development and maintenance of standards and operating procedures for electronic communication equipment and systems. May be tasked with developing; supervising and/or conducting communications-related training for TAPS employees who utilize communication systems. Participates in planning and budgeting.

This position will support urban and field activation of Alyeska's Crisis and Incident Management centers for training, drills, or actual events. Responds to state and federal regulatory agencies for requests for information as directed.

MINIUMUM QUALIFICATIONS: Applicant must meet or exceed these minimum job requirements to apply for this position.

• Bachelor's degree *
• Three (3) years of related experience in voice communication systems, systems analysis, network services in a corporate environment, Microsoft suite (Teams, Azure, Teams Telephony, O365), or contract compliance
• Advanced technical knowledge of Telecommunication systems and service delivery
• Advanced written and verbal communication skills
• * Equivalent of experience may substitute for the Bachelor's degree on a year-for-year basis

PREFERENCES:

• Four (4) to five (5) years of related experience in voice communication systems, systems analysis, network services in a corporate environment, Microsoft suite (Teams, Azure, Teams Telephony, O365), or contract compliance
• Working knowledge of the capabilities and limitations of various types of communication equipment and transmission media
• Advanced voice and data communications systems, equipment, and lifecycle analysis
• Land Mobile Radio (LMR) systems and FCC compliance knowledge
• Data Networks, capacity management, routing and trouble shooting
• Ability to create, read, interpret and update circuit diagrams, blueprints and electronic schematics
• Working knowledge of the policies, regulations, guides and precedents pertinent to the area of assignment
• Ability to gather; correlate, summarize and interpret a variety of technical information and data
• Ability to analyze implications to project trends to apply conclusions in devising solutions to complex problems
• Build and maintain effective working relationships with personnel of varied backgrounds, interests and degrees of technical knowledge of communications
• Strong working knowledge of project management methodology to coordinate implement services

KNOWLEDGE, SKILLS, & ABILITIES:

• Analyzes, develops, implements and manages communication solutions to support specific initiatives or projects to meet business needs and priorities
• Assures problems are quickly diagnosed and equipment failures and malfunctions are corrected. Plays a supportive role in the resolution of problems
• Participates in planning, budgeting, implementing and managing enterprise electronic communications systems
• Participates in broader company initiatives which may have an electronic communication component. Advises baseline and project teams on the implications of new initiatives
• Reviews and audits telecommunication invoices to contract terms
• Establishes, develops documents and coordinates a preventative maintenance program to ensure proper functioning of assigned systems and equipment
• Attends departmental meetings to discuss problems with equipment, establish time frames for projects and discuss work order progress
• Supports the introduction of new communications infrastructure or devices as required. Coordinates with contractors and telecommunications company representatives to coordinate and participate in new installations and upgrades
• Assess condition of and need for new equipment; recommends the purchase of new/additional equipment deemed necessary
• Develops, maintains and disseminates documentation and standard maintenance procedures for communication infrastructure
• Responds to state and federal regulatory agencies for requests for information as directed by the Network or Telecom Manager, or other Alyeska Management
• Project Management - Able to manage projects following Project management standards
• Time Management - Able to effectively multitask, prioritize daily
• projects and able to re-organize if priorities shift
• Customer Service Orientation - Provides customers with quality experiences, establishing and maintaining effective relationships
• Writing - Produces presentations and communications that are clearly and concisely written
• Remain aware of changes in the industry by reading, attending training, actively participating in the day-to-day activities of the job, etc.
• Work cooperatively with other Alyeska employees, contractors or 3rd parties
• Work under pressure, handling significant problems or tasks which come up simultaneously or unexpectedly
• Establish priorities for own workload
• Has the ability to pursue and complete work assignments with minimum supervision
• Executes work assignments competently and efficiently
• Demonstrates the ability to plan, organize and prioritize work flow
• Has the capability to serve as the Telecommunication’s lead in the absence of the Telecom Lead

PRE-EMPLOYMENT DRUG SCREEN TESTING:

• Employment with Alyeska is contingent upon successfully passing a background investigation and, in some cases, a Physical Fitness Test and Medical Exam specific to the role for which you are applying. Alyeska also requires pre-employment urinalysis drug testing for all positions. A positive drug test makes you ineligible for employment with Alyeska and on TAPS.
• Please note, Alyeska does not seek or accept any genetic information as part of the drug testing procedure or any other process that could directly or inadvertently provide genetic information (family medical history).

EMPLOYMENT VERIFICATION USING E-VERIFY:

• Federal Law requires all employers to verify identity and employment eligibility of all persons hired to work in the United States. Alyeska Pipeline Service Company participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S Department of Homeland Security and Social Security Administration records to confirm employment eligibility. http://www.dhs.gov/e-verify.

ALYESKA PIPELINE SERVICE COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER THAT VALUES WORKPLACE DIVERSITY.

Alyeska Pipeline is a drug-free and alcohol-free workplace.