Sr Technology Consultant - Onboard WiFi

Southwest Airlines Co.; Dallas (TX); Hybrid; USD 134,000 - 150,000; Full time

Job summary

A leading airline seeks a Senior Technology Consultant focused on enhancing the passenger experience via onboard WiFi solutions. This Dallas-based role offers remote work flexibility while requiring occasional onsite presence. Ideal candidates are strategic thinkers with proven problem-solving abilities, eager to drive impactful technology initiatives.

Benefits

Fly for free on all Southwest flights

401(k) retirement savings with company contributions

Potential for annual ProfitSharing contributions

Competitive health insurance coverage

Health plan coverage from the first day of employment

Qualifications

• Expert-level experience in solving complex problems.
• Experience in driving multiple stakeholders towards implementable solutions.
• Knowledge in business and management principles for strategic planning.

Responsibilities

• Identify new ways to create value through technology enhancements.
• Drive solutions within a team without being a subject matter expert.
• Lead activities required for strategic initiatives across departments.

Skills

Problem Solving

Communication

Analytical Thinking

Collaboration

Education

High School Diploma or GED

Bachelor's Degree in Business, Technology, Finance, or related field

Tools

Confluence

Atlassian JIRA

IBM Cognos Impromptu

Microsoft SQL Server Analysis Services SSAS

Tableau

Job description

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Technology Consultant supports our Purpose by identifying technical solutions to test and improve the Passenger experience using inflight connectivity through the onboard WiFi platform. This role collaborates with various workgroups throughout the Company, including Customer Experience and Technical Operations, to run, manage, and monitor the passenger and crew experience with independent monitoring.The Senior Technology Consultant is a strategic thinker and skilled communicator who is excited about the opportunity to make a meaningful impact on a product that has the potential to touch every Southwest Passenger.

Additional Details:

• This Dallas-based role is offered as a remote workplace position, which may require onsite presence / travel fortrainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas - Fort Worth area.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Identify new ways to create value through business process improvements and technology enhancements proactively
• Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges
• Drive solutions within a Team/group without being a subject matter expert
• Complete assigned and project tasks with minimal direction
• Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives
• Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
• Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc.
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Skilled in talking to others to convey information effectively
• Ability to communicate information and ideas verbally or written so others will understand
• Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
• Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA, or similar tools
• Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau, or similar tools

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree or equivalent work experience in Business, Technology, Finance, or related field

Experience

• Required: Expert-level experience, expansive and far reaching knowledge in:
  • solving complex problems and driving multiple stakeholders towards implementable solutions
  • leading programs that can span multiple work groups and/or departments
• Preferred:
  • Experience in Network Design, Architecture and Monitoring
  • Satellite and Cellular related connectivity experience

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
06/11/2025