Sr. Technical Trainer

Supermicro; Wayne (CA); On-site; USD 125,000 - 130,000; Full time

Job summary

Supermicro is seeking a Sr. Trainer specializing in our products to design, develop, and deliver training for servicing and maintaining servers, networking, GPU, and storage solutions, ensuring service excellence across customer deployments.

The role emphasizes collaboration with the Service Team and Product Managers, development of certification programs, and hands-on updates through the LMS, webinars, and virtual training.

Qualifications

• Bachelor's degree or equivalent in a related field or work experience.
• 8 years in a technical training role, with enterprise servers and data center focus.
• Strong Linux knowledge and command-line proficiency.
• Experience with scripting languages (Bash, Perl, Python) for training.
• Familiarity with server infrastructure, VMware, Windows, and storage.

Responsibilities

• Training Program Development: design and develop training materials and courses.
• Delivery of Training: conduct sessions, workshops, and seminars for various audiences.
• Certification Programs: help create the Global Service Education and Certification Program.
• Collaboration: work with Service Team and Product Managers to update content.
• Technical Support and Updates: maintain knowledge using the Education portal and resources.
• Stakeholder Engagement: build relationships to support education and certification programs.

Skills

Training program development

Delivery of training

Certification programs

Collaboration

Technical support

Stakeholder engagement

Bash scripting

VMware

Networking

Education

Bachelor's Degree in Training and Development / Engineering

Tools

LMS

Job description

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We are seeking a highly skilled and knowledgeable Sr. Trainer specializing in Supermicro products and services. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs focused on servicing and maintaining Supermicro's cutting-edge technology products. This role involves a deep understanding of our product technology principles, including servers, networking, GPU, and storage, to ensure high-quality training for service excellence.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Training Program Development: Design and develop engaging training materials and courses that cover servicing Supermicro products, including theoretical knowledge and practical skills
• Delivery of Training: Conduct effective training sessions, workshops, and seminars for various audiences, including internal teams, partners, and customers, focusing on the servicing and maintenance of Supermicro products
• Certification Programs: Help to create Supermicro's Global Service Education and Certification Program, ensuring it meets industry standards and the needs of our partners and customers
• Collaboration: Work closely with the Service Team, Product Managers, and other teams to continuously update and enhance training content based on new product developments and technology advancements
• Technical Support and Updates: Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to support the education and certification programs, driving continuous improvement and project delivery

Qualifications:

• Bachelor's Degree in Training and Development, Engineering, or related field, or equivalent work experience
• 8 years of experience in a technical training role, with a strong preference for candidates with experience in enterprise servers, networking, and data center environments
• In-depth knowledge of x86 server platforms and the ability to understand complex technical problems
• Proficient in Linux, including basic to advanced command-line operations
• Experience with scripting languages (Bash, Perl, Python) with the ability to train and mentor others on scripting best practices
• Strong working knowledge of server infrastructure, with familiarity in the latest server technologies and components
• Versed in commonly used operating systems and platforms including VMware, Windows, and storage components
• Hands-on experience with clustering, RAID controllers, networking switches, L2/L3 routing, and SFPs
• Experience installing and configuring AMD and/or Nvidia GPU drivers; enterprise GPU experience a plus
• Ability to navigate and manage infrastructure packages, including sourcing and installing software through vendor and community repositories
• Comfortable working with a wide range of server hardware components and diagnostic/management tools
• Knowledge of liquid cooling systems and implementation is a plus
• Experience with e-learning delivery methods, including webinars, distance learning, and virtual training
• Excellent verbal and written communication skills in English. Bilingual abilities are a plus
• Familiarity with Learning Management Systems (LMS) and adult learning principles
• Certifications in CCNA, MCSE, Linux Administrator, VMware, or similar are highly desirable
• Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences effectively
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and organizational skills

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$125,000 - $130,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.