Sr. Technical Support Engineer - Level 3 (AIX/LINUX)

Park Place Technologies

Wisconsin

Remote

USD 90,000 - 120,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

100% Healthcare benefits

Flexible Vacation

12 weeks Paid Maternity Leave

Profit Sharing

401K matching contributions

Job summary

A global data center optimization firm is seeking a Sr. Technical Support Engineer to support IBM AIX and Linux systems. The role entails managing LPAR configurations, implementing patches, and troubleshooting advanced technical issues. Ideal candidates will have over 8 years of experience and strong skills in container technologies like Docker and Kubernetes. This position is remote with occasional travel.

Qualifications

8-10+ years of IBM AIX systems administration experience.
10+ years supporting Linux environments.
Must have experience with HMC/LPAR troubleshooting.

Responsibilities

Perform advanced support for IBM AIX and Linux systems.
Manage LPAR configurations and troubleshoot Power Systems.
Implement OS patches and manage backups/restores.

Skills

Shell scripting

TCP/IP networking

Linux administration

Docker

Kubernetes

Education

IBM Certified System Administrator – AIX

CompTIA Security+ or equivalent

Tools

Ansible

Python

Job description

Sr. Technical Support Engineer - Level 3 (AIX/LINUX)

Park Place Technologies is a global data center and networking optimization firm. We offer a robust portfolio of IT solutions to optimize networking and data center uptime and performance, serving 21,000+ customers in more than 154+ countries and 90% of Fortune 500 companies and 40% of Forbes 100 clients.

Park Place Life reflects our culture—collaborative, responsive, diverse, and driven by integrity. We have been recognized as a NorthCoast 99 “Best Workplace” winner for 10 consecutive years.

Benefits

We cover 100% of your Healthcare benefits!
Flexible Vacation to promote work-life balance.
12 weeks of Paid Maternity Leave
Profit Sharing
401K matching contributions and earnings are always 100% vested.
Plus, much more!

Responsibilities

Systems Administration & Support: Perform advanced support and troubleshooting for IBM AIX and enterprise Linux systems.
Manage LPAR configurations and troubleshoot HMC-managed Power Systems.
Maintain high availability, performance, and reliability of customer environments.
Participate in an on-call rotation for escalated support outside normal business hours.
Patch Management, Security & Recovery: Plan and implement OS patches, firmware updates, and security hardening; manage backups/restores and disaster recovery procedures; conduct regular vulnerability scans and remediation.
Support deployment and management of containerized workloads using Docker and Kubernetes.
Work with Linux-based VMs and virtualization technologies (KVM, VMware, PowerVM).
Monitoring & Documentation: Proactively monitor system health and respond to incidents; maintain detailed documentation (procedures, configurations, runbooks).
Log and track time spent on tasks for billing and workload visibility.
Act as an L3 escalation point for junior engineers.
Collaborate with internal teams and communicate directly with customers as needed.
Provide root cause analysis, status reports, and contribute to continuous improvement.

Experience

8-10+ years of IBM AIX systems administration (vios, lpar, nim, hmc).
10+ years supporting Linux environments (RedHat, CentOS, Ubuntu, or SUSE).
Experience with HMC/LPAR troubleshooting.
Familiarity with on-call operations and support ticket workflows.

Technical Skills

Proficiency in shell scripting (Bash, Korn, etc.) and automation tools (Ansible, Python).
Strong understanding of TCP/IP networking, DNS, storage (SAN/NAS), and backup tools.
Experience with Kubernetes (highly desired) and Docker or similar container platforms (preferred).
Experience in multi-tenant or MSP-style environments is a plus.

Soft Skills

Self-motivated and able to manage tasks independently in a remote setting.
Strong time management and documentation discipline.
Excellent verbal and written communication skills.
Team-oriented, with a proactive approach to problem-solving.

Certifications

IBM Certified System Administrator – AIX
CompTIA Security+ or equivalent

Other

Remote position with occasional travel (10–15%) for client or team meetings.
Participation in a rotating on-call schedule.
Must have access to reliable high-speed internet and a secure working environment.

Equal Opportunity

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Job details