Sr. Technical Support Engineer - Level 3 (AIX/LINUX)

Park Place Technologies; Wisconsin; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% Healthcare benefits

Flexible Vacation

12 weeks Paid Maternity Leave

Profit Sharing

401K matching contributions

Job summary

A global data center optimization firm is seeking a Sr. Technical Support Engineer to support IBM AIX and Linux systems. The role entails managing LPAR configurations, implementing patches, and troubleshooting advanced technical issues. Ideal candidates will have over 8 years of experience and strong skills in container technologies like Docker and Kubernetes. This position is remote with occasional travel.

Qualifications

• 8-10+ years of IBM AIX systems administration experience.
• 10+ years supporting Linux environments.
• Must have experience with HMC/LPAR troubleshooting.

Responsibilities

• Perform advanced support for IBM AIX and Linux systems.
• Manage LPAR configurations and troubleshoot Power Systems.
• Implement OS patches and manage backups/restores.

Skills

Shell scripting

TCP/IP networking

Linux administration

Docker

Kubernetes

Education

IBM Certified System Administrator – AIX

CompTIA Security+ or equivalent

Tools

Ansible

Python

Job description

Sr. Technical Support Engineer - Level 3 (AIX/LINUX)

Park Place Technologies is a global data center and networking optimization firm. We offer a robust portfolio of IT solutions to optimize networking and data center uptime and performance, serving 21,000+ customers in more than 154+ countries and 90% of Fortune 500 companies and 40% of Forbes 100 clients.

Park Place Life reflects our culture—collaborative, responsive, diverse, and driven by integrity. We have been recognized as a NorthCoast 99 “Best Workplace” winner for 10 consecutive years.

Benefits

• We cover 100% of your Healthcare benefits!
• Flexible Vacation to promote work-life balance.
• 12 weeks of Paid Maternity Leave
• Profit Sharing
• 401K matching contributions and earnings are always 100% vested.
• Plus, much more!

Responsibilities

• Systems Administration & Support: Perform advanced support and troubleshooting for IBM AIX and enterprise Linux systems.
• Manage LPAR configurations and troubleshoot HMC-managed Power Systems.
• Maintain high availability, performance, and reliability of customer environments.
• Participate in an on-call rotation for escalated support outside normal business hours.
• Patch Management, Security & Recovery: Plan and implement OS patches, firmware updates, and security hardening; manage backups/restores and disaster recovery procedures; conduct regular vulnerability scans and remediation.
• Support deployment and management of containerized workloads using Docker and Kubernetes.
• Work with Linux-based VMs and virtualization technologies (KVM, VMware, PowerVM).
• Monitoring & Documentation: Proactively monitor system health and respond to incidents; maintain detailed documentation (procedures, configurations, runbooks).
• Log and track time spent on tasks for billing and workload visibility.
• Act as an L3 escalation point for junior engineers.
• Collaborate with internal teams and communicate directly with customers as needed.
• Provide root cause analysis, status reports, and contribute to continuous improvement.

Experience

• 8-10+ years of IBM AIX systems administration (vios, lpar, nim, hmc).
• 10+ years supporting Linux environments (RedHat, CentOS, Ubuntu, or SUSE).
• Experience with HMC/LPAR troubleshooting.
• Familiarity with on-call operations and support ticket workflows.

Technical Skills

• Proficiency in shell scripting (Bash, Korn, etc.) and automation tools (Ansible, Python).
• Strong understanding of TCP/IP networking, DNS, storage (SAN/NAS), and backup tools.
• Experience with Kubernetes (highly desired) and Docker or similar container platforms (preferred).
• Experience in multi-tenant or MSP-style environments is a plus.

Soft Skills

• Self-motivated and able to manage tasks independently in a remote setting.
• Strong time management and documentation discipline.
• Excellent verbal and written communication skills.
• Team-oriented, with a proactive approach to problem-solving.

Certifications

• IBM Certified System Administrator – AIX
• CompTIA Security+ or equivalent

Other

• Remote position with occasional travel (10–15%) for client or team meetings.
• Participation in a rotating on-call schedule.
• Must have access to reliable high-speed internet and a secure working environment.

Equal Opportunity

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [e-mail]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology and Analyst
• Industries: IT Services and IT Consulting