Sr Technical Property Adjuster

Hanover Insurance Group, Inc.; Connecticut; Remote; USD 90,000 - 150,000; Full time

Job summary

Hanover Insurance Group, Inc. seeks a Senior Technical Property Adjuster for a fully remote, exempt role focused on high-value field property service claims.

You will independently investigate complex matters, assess coverage, and negotiate outcomes, with mobility required for travel on short notice. You will collaborate with legal, underwriting, vendors, and agents, lead important investigations, and act as a technical resource for other adjusters, while ensuring compliance and data integrity

Qualifications

• Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience.
• Recognized authority in negotiating highly complex claims; shapes and implements best practices.
• Fluent in Xactimate usage with level 3 certification or the ability to achieve.
• Strong knowledge of local geography, regulations, and public safety agencies; ability to build rapport with insureds.

Responsibilities

• Independently investigate highly complex field property service claims; CAT response as needed.
• Lead investigations, assess coverage, and issue reservation of rights and letters.
• Collaborate with internal and external experts to evaluate claims and determine value.
• Lead cross-functional meetings; communicate complex information clearly to diverse audiences.
• Mentor junior adjusters and contribute to best practices.

Skills

Field investigations

Negotiation

Xactimate

Claims systems

Microsoft Office

Data analysis

Communication

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Xactimate

Claims systems

Microsoft Office

Job description

Our Property Severity Claims department is seeking a Senior Technical Property Adjuster. This is a remote Full-time/Exempt role with field investigations.

POSITION OVERVIEW:

The Sr Technical Property Adjuster is responsible for independently managing highly complex and high-value field property service claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims with minimal oversight. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes.

IN THIS ROLE, YOU WILL:

• Independently investigate highly complex and sensitive field property service claims, including those requiring outside field investigations and catastrophe (CAT) response, ensuring thorough analysis and resolution.
• Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed.
• Collaborate with internal and external experts, including legal, underwriting, vendors, and agents, to evaluate claims and determine validity and value.
• Lead cross-functional meetings and communicate complex information clearly to diverse audiences.
• Serve as a subject matter expert and contribute to departmental projects and initiatives; act as a technical resource for other adjusters.
• Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners.
• Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements.
• Lead quality and efficiency initiatives for complex claims workflows.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations.
• Use technology and data tools to identify trends, correct inconsistencies, and optimize outcomes.
• Negotiate high-value and contested claims using advanced strategies.
• Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations.
• Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency.
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII).
• Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations.
• Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials.
• Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience.
• May represent the company in mediations, arbitrations, and trials.
• Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits, and a valid driver’s license.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience; industry designation relevant to the role preferred.
• Recognized authority in negotiating highly complex claims; shapes and implements best practices.
• Fluent in Xactimate usage with level 3 certification or the ability to achieve.
• Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate. Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts.
• Skilled in negotiation and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making, including litigation and compliance matters.
• Expert-level insurance knowledge; deep understanding of legal and regulatory frameworks.
• Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders.
• Highly organized with the ability to manage complex workflows and project work. Demonstrates strong time management and desk management skills.
• Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies.
• Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders, to ensure thorough evaluation.
• Designs empathetic customer service strategies; recognized for exceptional service.
• Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed.
• Skilled in using claims systems and Microsoft Office Suite.
• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods.
• Required to work on-site as needed.
• Ability to travel as necessary.
• Ability to work in a fast paced, changing or stressful environment.
• Ability to perform work in a noisy/loud work environment.
• May be required to have and maintain sufficient home-based internet connection.
• Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.
• Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
• Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.
• Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs.
• Ability to perform field work in adverse weather.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.