Sr. Technical Project Manager (MRM)

CareerPlanners Services, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading software provider in the Martech industry, where you will play a pivotal role in managing customer implementations and enhancing their experience with our cutting-edge software solutions. This role offers the opportunity to develop your expertise in a dynamic environment, working closely with clients to ensure successful project delivery and integration. As a key point of contact, you will coordinate cross-functional teams, conduct workshops, and provide training, all while enjoying the flexibility of remote work. If you are passionate about technology and eager to make a significant impact in the marketing operations space, this position is perfect for you.

Qualifications

• Experience in Technical Project Management for SaaS in large enterprises.
• Strong communication skills and ability to handle complex projects.

Responsibilities

• Manage customer upgrades and SaaS enhancements as part of the customer journey.
• Analyze customer marketing processes and map them to software solutions.

Skills

Technical Project Management

SaaS Technology

Marketing Processes

Change Management

Communication Skills

Client Interaction

Job description

The hiring company is the leading software provider for effective marketing operations. They have been giving enterprise marketing operations leaders the ability to get on top of their budgets, workflows, campaigns, and marketplace performance. As an internationally operating Martech specialist, they support the efficient collaboration of marketing teams across departments, companies, national borders, and cultures with our Enterprise Marketing Platform. Forrester and Gartner classify them as the market leader in marketing operations. More than 300 companies with over 300,000 users have trusted this software company for years, including Best Buy, Porsche, Daimler, Carl Zeiss, UBS, and Bayer.

Responsibilities

• Developing expertise in the company's software functionality and integration scenarios.
• Preparing professional services and training estimates for new implementations.
• Project managing customer upgrades and SaaS enhancements as part of the overall customer journey.
• Liaising with third-party development partners to ensure understanding and scope of system enablement features.
• Liaising with the company's finance department to ensure billable hours and invoices are sent upon completed deliverables.
• Managing each assigned implementation remotely and via occasional on-site visits using the best practice implementation process called “Smart Launch.”
• Acting as the primary customer point of contact in assigned implementation projects.
• Analyzing customer marketing processes and mapping them to our software solution based on the unique requirements of key stakeholders.
• Coordinating cross-functional teams of technical resources as needed to configure and integrate the software on time and within budget.
• Executing on-site customer workshops and training sessions.
• Providing project status and billable hour reports.
• Coordinating transition of new customers to the Customer Success and Customer Support teams after go-live.
• Completing weekly Project Management Reporting for internal and external use as required.

Qualifications

• Ideally possess Technical Project Management experience in delivering SaaS technology to large enterprise organizations.
• Familiarity with marketing processes in medium-sized and large companies.
• Understanding of the challenges of change management in such organizations.
• Ability to handle complex projects and multi-projects with strong communication skills and a will to win!
• Enjoy working independently and enthusiastic about the software systems of creative users.
• Enjoy interacting with clients to gather feedback on product enhancements.
• Willingness to work remotely in a home office and travel 30% of the time to meet with clients (when restrictions have been lifted).
• Experienced in delivering project plans for complex implementations.
• Experienced in managing multiple projects simultaneously.
• Influential in working with Peers and Partners.