Sr. Technical Program Manager, Featured Merchant Algorithm

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon in Seattle, WA is seeking a Sr. Technical Program Manager to join the Buy Box team.

You will partner with economists, engineers, product managers and senior leaders to set technical direction and strategically launch new features that improve offer selection and customer experience across surfaces. The role requires strong communication, data-driven decision making, and the ability to manage complex programs across cross-functional teams.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Provide technical direction and business expertise to strategize and launch new features.
• Work with economists, engineers, PMs, scientists, TPMs, managers, and leaders to drive impact.
• Use data to justify customer-friendly decisions and quantify impact.
• Collaborate across teams to optimize Buy Box experiences.
• Communicate effectively with executives and cross-functional partners.

Skills

Technical PM

Engineering collaboration

Software development

Program management

Cross functional coordination

Job description

Do you ever struggle to explain your work? How's this: \"Do you shop at Amazon? Do you know that box that says 'Add to Cart' and shows a price? Our team owns the model which picks that offer and the customer experience around the display of the offer price and the elements surrounding the 'Add to Cart' button which inform a purchase decision. We pick and display offers several billion times a day across all surfaces (mobile app, mobile web, desktop, Alexa shopping) worldwide.\" The mission of the Amazon Buying Experience organization is to be the world’s first and most trusted choice for every customer on earth to discover and evaluate any product or service. Our team blends machine learning models to rank and select the best offer from the most trusted merchant for all products sold on Amazon along with a world-class front-end user experience for offer comparison to our global customers. We are responsible for the experiences and services that enable developers, including our own, to create tailored shopping experiences for every customer, product, business and marketplace offered by Amazon. We build scalable and extensible frameworks which allow for many teams at Amazon to innovate within the Offers Experience in a federated manner. If you are passionate about influencing and delivering the next-generation Amazon customer buying experience, we want to meet you.
We are looking for a Sr. Technical Program Manager to join one of the most impactful and visible teams in Amazon. In this role you will work with business stakeholders throughout Amazon and provide technical direction and business expertise to strategize and help launch new businesses and features for our customers. You will use data to justify customer friendly decisions and present customer and financial impact of the changes we make to our stakeholders. You will work closely with other economists, engineers, product managers, applied scientists, TPMs, managers, and senior leadership team to understand and drive business impact. Successful candidates will have experience working on multiple projects with different stakeholders, make data driven decisions, have strong communication skills to interact with executives, non-technical and technical individuals and have a high technical bar along with a passion for people and project management. This is an opportunity to work with a team that drives one of the most coveted real estate in the E-commerce, the Amazon ‘Buy Box’ on Amazon Product Detail Page, Amazon Search Page , multiple buying widgets etc. on the Amazon desktop, mobile and tablet environments.

Key job responsibilities

Today, millions of third party sellers offer products alongside Amazon Retail though the Amazon Marketplace and compete to be featured on the ‘Add to Cart’ button (aka the ‘Buy Box’) on Amazon’s most valuable retail real estate – the Product Detail Page referenced above. The Featured Merchant Algorithm (FMA) teams owns the Tier – I systems and Machine Learning algorithms that selects the offer to be featured on the Buy Box and on Amazon Search Pages. The team’s mission is to ensure that the featured offer provides the best possible customer value based on factors including price, availability, delivery options and customer service. The Amazon ‘Buy Box’ is arguably the most valued real estate in the E-commerce world and we are looking for strong leaders to continue innovating for this customer facing functionality. We are looking for Sr. Technical Program Manager to join one of the most impactful and visible teams in Amazon. In this role you will work with business stakeholders throughout Amazon and provide technical program guidance and business expertise to strategize and help launch new businesses and features for our customers. You will use data to justify customer friendly decisions and present customer and financial impact of the changes we make to our stakeholders. You will work closely with other economists, engineers, product managers, applied scientists, TPMs, managers, and senior leadership team to understand and drive business impact.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually