Sr. Technical Program Manager, BERE-TPM

Amazon; Dallas (TX); On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player seeks a Technical Program Manager to join their dynamic team. This role involves driving innovative hardware and software programs, managing global projects, and collaborating with diverse teams to ensure seamless operations. You'll tackle complex challenges in one of the largest networks worldwide, contributing to the design and implementation of next-generation infrastructures. If you're passionate about optimizing technology and enhancing customer experiences, this opportunity offers a chance to make a significant impact in a fast-paced, inclusive environment.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of experience working directly with engineering teams.

Responsibilities

• Drive hardware and software programs to meet customer demand.
• Manage competing cross-organizational projects on a global scale.

Skills

Technical Product Management

Program Management

Software Development

Cross-Functional Team Management

Project Management

Job description

Job ID: 2904948 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

GCNA (Global Connectivity and Network Availability) is the backbone that connects the global AWS network. It is dedicated to control the internet traffic that allows users to access their information and applications regardless of where they are in the world. GCNA is also responsible for building and designing a complex backbone network that allows internet traffic to flow efficiently between Data Centers and customers.

If you like to work with new technologies and optimize existing technology, and have experience participating in network/systems support for a large-scale enterprise or a service provider, we encourage you to apply! Your work will play a key role in driving the stability and sustainability of next-generation IP networks.

Key job responsibilities

1. You’ll drive both hardware and software programs to meet the ever-growing customer demand.
2. You’ll manage competing cross-organizational projects/programs on a global scale.
3. You’ll interact with Deployment Managers, Technical Program Managers, Engineers, and Data Center Technicians and senior management.
4. You’ll participate in Network Design engineering reviews.
5. You will run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
6. You’ll work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs.
7. You’ll ensure consistency in deployed configurations and track exceptions for follow up.
8. You’ll drive simplification efforts in engineering and project/program management, and architectures to unblock innovation.

A day in the life

Technical Program Managers in the BERE organization have a wide range of responsibilities: we work with internal partners to develop and implement the next gen infrastructures along with the tooling ecosystems to support these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blueprint at our scale allowing our engineers to develop solutions to the complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events.

About the team

Within AWS Networking, the Backbone, Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. We provide the massive scale required to support our AWS customers and internal services, via a network that grows by 70% annually. In addition, we have teams that are responsible for the design and operation of our global corporate office and data center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. We provide software tooling that allows the global AWS footprint to scale via new Region and edge location builds, automated systems that control the flow of traffic across devices, and are building our next generation network controllers to drive improved performance and efficiency across the networks that we operate.

BASIC QUALIFICATIONS

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.