Sr. Customer Program Manager

Hesai Technology; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm is seeking an experienced Technical Program Manager in San Francisco, California, to support its Automotive business. The ideal candidate will have over 8 years of experience in product development, excellent cross-functional leadership, and a strong background in managing relationships with automotive OEMs. Responsibilities include coordinating program activities, developing project plans, and ensuring customer requirements are met effectively. This role offers an opportunity to drive success in the automotive market, working within a dynamic and innovative environment.

Qualifications

• 8+ years' experience in new product development or program/project management.
• Demonstrated ability to manage various engineering disciplines.
• Experience with Automotive customers (OEMs) in North America.

Responsibilities

• Articulate key program information to stakeholders.
• Develop and deliver program scope to meet customer requirements.
• Coordinate program activities and manage timelines.

Skills

Program Management

Cross-functional Team Leadership

Risk Management

Customer Relationship Management

Project Planning

Education

Bachelor's degree in Electronics/Electrical Engineering/Computer Engineering

Job description

To support our rapidly growing customer base in North America, we are looking for an experienced, enthusiastic, and driven Technical Program Manager to support our Automotive business.

Responsibilities

• Articulate key program information internally and externally to stakeholders and key program sponsors.
• Develop and deliver the defined program scope to ensure customer requirements are successfully achieved.
• Represent company interests at customer meetings, build events, and communicate via other means of communication.
• Perform planning activities such as WBS, project charters, and project plans. Follow defined methods and procedures for implementing new program development through the launch of the product
• Coordinate program activities.
• Perform program-level Risk/Impact Analysis reviews and define and record recovery strategies, including response plans and role ownership.
• Construct and maintain detailed Gantt charts to the performance baseline representative of the SOW detailed in the defined project plans.
• Perform critical path analysis and work with the internal team to generate recovery plans to safeguard program milestones.
• Support Change Management activities to achieve program objectives.
• Provide leadership during program assessments with appropriate corporate/plant personnel.
• Prepare various program reports to confirm Scope/Quality/Cost of the program are on track.
• Owns accounts and identifies and realizes opportunities within the Automotive market.
• Builds multi-level customer relationships to support account strategy and coordinate the use of internal resources, including local application engineers and business unit staff, and overseas design teams to drive design wins
• Provides value-added feedback on customer needs to management, business units and customer service teams

Qualification

What we look for

• A result-oriented, driven, and enthusiastic Program Manager with extensive launch experience with Automotive customers (OEMs) in NA.
• Demonstrated background in driving success in the Automotive Market at a Tier 1 supplier.
• Bachelor's degree in Electronics/Electrical Engineering/Computer Engineering or equivalent.
• 8+ years' experience in new product development or program/project management.
• Demonstrated ability to manage various engineering disciplines, including Software, Hardware, Mechanical, Functional Safety, and Cybersecurity.
• Product Development experience from quote to production on camera/radar/ECUs/ADAS/displays or similar electrical products
• Experience managing within a matrixed environmen,t including Quality, Purchasing, Engineering, Sales, and Finance.
• Strong interpersonal skills and a team player with the ability to work effectively on cross-functional teams.

Nice to Have

• MBA or Meng
• PMP certification or equivalent experience/certificate
• A background in launching opto-mechatronic/ sensor solutions (Lidar/ Camera/ 3D systems)