Sr. Technical Operations Associate

Highbrow LLC; Berkeley Heights (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

A leading company seeks a Sr. Technical Operations Associate to support critical technical operations. This role involves CA Server Automation, providing 24/7 application support, troubleshooting Windows environments, and leading performance improvement initiatives. Candidates need extensive IT experience, strong communication skills, and a Bachelor's degree in Computer Science or related fields.

Qualifications

• 5+ years of IT experience in technical production support.
• Hands-on knowledge of SQL for Oracle or SQL Server.
• Solid experience with PowerShell scripting.

Responsibilities

• Provide 24×7 on-call support for applications.
• Execute and validate patch deployments.
• Create and maintain technical support documentation.

Skills

Windows Systems Administration

SQL

PowerShell

Agile

DevOps

ITIL best practices

Splunk

Microsoft Office Suite

Basic knowledge of Linux

Knowledge of Azure

Education

Bachelor’s degree in Computer Science/Information Systems

Job description

Job Title: Sr. Technical Operations Associate

Job ID: 2024-12933

Job Location: Berkeley Heights, NJ

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:Windows, CA Servers, SQL, MS Office

Job Responsibilities:

• CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.
• Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
• 24×7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
• Create application monitoring scripts and automate alerts that can inform of problems in logs files.
• Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
• Point of escalation accountable for diagnosing and resolving customer impacting issues.
• Review turnover artifacts to ensure completion prior to executing production installs.
• Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
• Support applications that support the Managed Services ATM fleet and Cash and Logistics.
• Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
• Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
• Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
• Maintain and/or create technical support documentation, and work with resources to assume the same.
• Good verbal and written communication skills to be used for creation and updating standard operating procedures.
• Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Skills and Experience Required:

Required:

• 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
• CA Server Automation which includes CA ITCM
• Hands-on knowledge of writing SQL for Oracle or SQL Server
• Solid experience scripting in PowerShell
• Microsoft Desktop Services, Virtual Services
• Experienced in Agile and DevOps environments and cultures.
• Knowledge of ITIL production support best practices
• ATM knowledge and strong knowledge of Microsoft Office Suite
• Knowledge of Splunk and ExtraHop

Desired:

• Basic knowledge of Linux
• Knowledge of Azure

Education:

• Bachelor’s degree in Computer Science/Information Systems, or equivalent