Sr. Technical Functional Analyst - CCM

MetLife; Cary (NC); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Technical Functional Analyst to enhance customer communications through strategic technology solutions. This role involves analyzing existing systems, documenting functional requirements, and providing project management services. You'll have the chance to work with a suite of applications, ensuring compliance with US Correspondence Standards while contributing to the growth of the organization. If you possess strong analytical skills and a passion for technology, this position offers a fantastic opportunity to make a significant impact on various Lines of Business. Join a team dedicated to transforming the industry and improving customer experiences.

Qualifications

• 3-5 years of FSA experience or comparable business experience.
• 2-3 years of experience with Customer Communications Management (CCM).

Responsibilities

• Analyze and document functional requirements and rules.
• Create user stories and wireframes for user experience.

Skills

Analytical Skills

Communication Skills

Presentation Skills

Organizational Skills

Multi-tasking

Education

Degree in Computer Science

Degree in Information Systems

Tools

Microsoft Office

Quadient Digital Advantage Suite

Job description

City/Cities

Bridgewater, Cary, Clarks Summit, Greenville

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

10%

Relocation Assistance Available

No

Posted Date

21-Jan-2025

Job ID

5838

Description and Requirements

Role Value Proposition:

In this role you will make an impact by supporting a suite of applications that utilize common architecture solutions to develop a common look and feel, meeting US Correspondence Standards for MetLife's customer communications. Customer Communication Management (CCM) is part of the US Technology Shared Services organization that facilitates strategic technology for document output design, generation, and delivery.

We are looking for a talented Senior Technical Functional Analyst to analyze existing systems and business processes, identify process and system improvement strategies, and provide project management services. Translate business product owner needs into solution designs using industry best practices, techniques, and deliverables. This is a great growth opportunity for a highly motivated individual with room to explore different common technologies for many Lines of Business.

Key Responsibilities:

• Elicit, analyze, and document functional requirements and rules.
• Participate in the backlog prioritization/grooming.
• Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features. Define acceptance criteria.
• Provide functional and configuration support for a specific COTS/SaaS.
• Involved in all implementations, testing, integration, and issue resolution around COTS/SaaS solutions.
• Create technical user manuals, system configuration documents, and other technical reports.
• Lead operational and production support with the ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
• Monitor performance, identify underlying problems, research potential solutions, and propose necessary actions in business workflow and processes.

Essential Business Experience and Technical Skills:

Required:

• 3-5 years of FSA experience or comparable business experience.
• 2-3 years of experience with Customer Communications Management (CCM).
• Familiar with data chronological model (CDM) – Data Lineage, Data definition, etc.
• Strong analytical skills and attention to detail required.
• Great communication and presentation skills.
• Highly organized with the ability to multi-task.
• Proficiency in Microsoft Office products.

Preferred:

• Degree in Computer Science, Information Systems, or other related field preferred or equivalent work experience.
• Experience with Quadient Digital Advantage Suite and Dynamic Communications.
• Experience in cloud implementation/migrations is highly desired.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of