Sr. Technical Documentation Specialist - REMOTE

HHS Tech Group; Fort Lauderdale (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company that values innovation and teamwork. As a Technical Documentation Specialist, you will play a crucial role in creating high-quality documentation that enhances understanding and usability for both technical and non-technical audiences. Your expertise will be pivotal in collaborating with cross-functional teams to deliver impactful solutions that meet client needs. This role offers an opportunity to make a significant difference in the lives of others while enjoying a supportive work environment that prioritizes professional growth and well-being. If you are detail-oriented and passionate about technology, this is the perfect opportunity for you.

Benefits

Generously sponsored Medical Insurance

Fully paid premiums on dental, vision, life, and disability insurance

Generous 401k matching program (100% match up to 6%)

Tuition and Certification reimbursement

Open PTO policy

Qualifications

• 3+ years of experience as a Business or Systems Analyst.
• Expertise in documenting business processes and system specifications.

Responsibilities

• Analyze and present technical information to diverse audiences.
• Create and review user guides, technical guides, and training materials.

Skills

Microsoft Office Software

Business Analysis

Documentation Skills

Attention to Detail

Communication Skills

Education

Bachelor's degree in a related field

Tools

Smartsheet

MS Project

Visio

SharePoint

Job description

WHO WE ARE:

At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.

HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.

WHAT WE DO:

HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.

Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.

Each day, our software products and our people are making a difference.

OUR PEOPLE MATTER MOST:

Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team’s professional and personal growth and well-being. Some key rewards and benefits include:

• Generously sponsored Medical Insurance
• Fully paid premiums on dental, vision, life, and disability insurance.
• Generous 401k matching program (100% match up to 6%)
• Tuition and Certification reimbursement
• Open PTO policy

Join us!

WHO WE ARE HIRING: Technical Documentation Specialist

WHAT YOU WILL DO:

Our Technical Documentation Specialist will poses demonstrated ability to perform well under pressure, have a can-do attitude and be willing to solve difficult problems. You will have a strong command of the English language, a deep understanding of technical environments, and be excellent with both oral and written communication.

Essential Duties and Responsibilities:

• Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the public.
• Experience creating and/or reviewing and editing documentation such as user guides, technical guides, templates, training materials, program plans, fact sheets, status reports (daily, weekly, monthly, quarterly), etc.
• Lead large, high-profile, or high-risk internal or customer-facing initiatives and projects and may serve as a resource for the program on corporate initiatives.
• Facilitate meetings, conference calls, and presentations across all levels of the organization that may include the customer and its contractors.
• Perform administrative activities associated with projects including scheduling, creating of the meeting documentation, forecasting efforts, status reporting, etc.
• Collaborate with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
• Record, edit, proofread material for purpose, clarity, completeness, grammar, and consistency between documents.
• Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
• Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.
• Compile with program security requirements and adheres to ethical business standards and practices.
• Maintain knowledge and documentation of operational and system processes.
• Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
• Collaborate with internal and external teams to define problems and implement solutions.
• Create, review, and present program documents, including requirement traceability matrices, business and software specifications, process flows, and test cases.
• Document complex program and system needs for both technical and non-technical audiences.

WHAT YOU WILL NEED:

Minimum Qualifications:

• Expertise with Microsoft Office Software (Word, Excel, PowerPoint, Visio, SharePoint, Smartsheet, MS Project, Control Center and O365)
• 3+ years of experience as a Business or Systems Analyst
• 3+ years documenting business processes and/or system specifications
• Attention to detail and the ability to maintain accuracy

Preferred Qualifications:

• Bachelor's degree in a related field.
• 3+ years of experience as a Business or Systems Analyst in healthcare, HHS, CMS, MMIS or like, preferred.
• Must be able to multi-task and be flexible and detail oriented while understanding the broader organizational objectives and strategies.
• Selected candidates will be required to submit examples of business writing.
• Experience with state or government clients highly preferred