Sr. Technical Consultant, Security Operation Workflow Products Expert Implementation Services

ServiceNow; Orlando (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Sr. Technical Consultant specializing in Security Operation Workflow Products. This role involves consulting with customers, configuring ServiceNow products, and driving adoption and satisfaction. The ideal candidate will have strong interpersonal skills and relevant certifications, along with a proven track record in technology configuration. Join a dynamic team committed to enhancing customer outcomes through innovative solutions.

Qualifications

• 3+ years experience in configuration/development of complex technologies.
• Ability to influence and consult within Security Operations.

Responsibilities

• Configure ServiceNow Service Delivery focusing on best practices.
• Lead design workshops on ServiceNow platform and Security Operations solutions.
• Manage multiple projects and support sales activities.

Skills

Interpersonal Skills

Customer Focus

Cultural Sensitivity

Education

ServiceNow Certified System Administrator

Solution-Specific Certifications

Job description

Sr. Technical Consultant, Security Operation Workflow Products Expert Implementation Services

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Customer Outcomes team at ServiceNow helps customers achieve their business outcomes by providing prescriptive guidance. You will work with customers to drive adoption, satisfaction, and growth on the ServiceNow platform by demonstrating its value.

The Role

The Sr. Technical Consultant for Security Operation Workflow is a technical and functional expert, consulting with customers and configuring ServiceNow Security Operations products according to best practices to accelerate customer outcomes.

Responsibilities include:

1. Supporting Security Operations by configuring ServiceNow Service Delivery with a focus on best practices.
2. Assisting in process re-engineering, gap analysis, and process definition during workshops.
3. Advising customers on utilizing standard capabilities to improve security processes.
4. Leading design workshops on ServiceNow platform and Security Operations solutions.
5. Guiding documentation efforts, including business requirement workbooks and user stories.
6. Providing training and oversight to customer system administrators.
7. Leading technical project delivery and overseeing partner contributions.
8. Developing integrations (SSO, LDAP) and portal components.
9. Preparing customer-facing deliverables and ensuring quality.
10. Managing multiple projects and supporting sales activities.
11. Mentoring team members and partner ecosystem.
12. Travel up to 50% annually based on customer needs.

Qualifications:

• Current ServiceNow Certified System Administrator (CSA) and Solution-Specific certifications (e.g., CIS-SIR, CIS-CSM, etc.).
• Minimum of 3 years of experience in configuration/development of complex technologies, including integrations and portals.
• Ability to influence and consult within Security Operations, providing thought leadership.
• Strong interpersonal skills, customer focus, and cultural sensitivity.
• Proven team player and leader.

We value flexibility and trust in our distributed work environment. Learn more about our work personas here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.

Accommodations

If you need accommodations during the application process, please contact [emailprotected].

Export Control Regulations

Employment is contingent upon obtaining necessary export licenses or approvals for positions requiring access to controlled technology.