Sr. Technical Communications and Strategic Operations Advisor

Santander; Austin (TX); On-site; USD 93,000 - 160,000; Full time

Job summary

An established industry player is seeking a Sr. Technical Communications and Strategic Operations Advisor to enhance business operations and strategic initiatives. This role involves creating compelling presentations, developing technical documentation, and supporting operational strategies. With a focus on collaboration and adaptability, you will work closely with executive leadership to influence and drive performance improvements. If you have a passion for strategic communication and a knack for technical writing, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5-15 years in business, strategy, technical writing, or related fields.
• Experience working with executive leadership and managing multiple projects.

Responsibilities

• Design visually appealing PowerPoint slides and ensure branding consistency.
• Develop clear, concise technical content, including model documentation.
• Support strategic and operational planning to enhance efficiency.

Skills

Technical Writing

Communication Skills

Strategic Planning

Microsoft PowerPoint

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Sr. Technical Communications and Strategic Operations Advisor

Join to apply for the Sr. Technical Communications and Strategic Operations Advisor role at Santander Bank, N.A.

Job Description Summary

The Sr. Associate, Business Management conducts complex analyses and reporting to support business operations, strategic initiatives, and planning activities. The role involves consulting with management on strategic approaches, support function effectiveness, and business performance improvements. Often, the incumbent leads projects of strategic importance.

Job Responsibilities

• Executive Presentations: Design visually appealing PowerPoint slides, research and incorporate relevant data and visuals, and ensure branding consistency.
• Operations Strategy Development: Support strategic and operational planning to enhance efficiency.
• Documentation Strategy: Evaluate current documentation needs, develop strategies for content creation and maintenance, streamline processes, and align with business goals.
• Technical Documentation: Develop clear, concise technical content, including model documentation.
• Process Documentation: Capture workflows and translate requirements into specifications.
• Quality Assurance: Maintain consistency in style, format, and tone according to company guidelines.
• Communication Skills: Use storytelling and audience understanding to present complex information accessibly.
• Adaptability: Be flexible with changing priorities and incorporate feedback effectively.

Qualifications

• Bachelor's Degree or equivalent experience
• 5-15 years in business, strategy, technical writing, or related fields
• Proficiency in Microsoft Office, especially PowerPoint
• Strong communication, visualization, and design skills
• Experience working with executive leadership and managing multiple projects
• Understanding of banking operations, compliance, and governance frameworks (e.g., SR 11-7)
• Ability to build relationships and influence in a matrix organization

Additional Information

This role is based in Austin, TX, with a salary range of $93,750 - $160,000/year. Santander values diversity and is an equal opportunity employer. Candidates requiring accommodations are encouraged to contact [e-mail].