Sr. Technical Account Manager - IGA/Identities

MedStar Health; United States; Remote; USD 150,000 - 160,000; Full time

Job summary

MedStar Health is seeking a Sr. Technical Account Manager to support their new Identities team, focusing on security visibility solutions. The role involves training clients, demonstrating product features, and fostering strong customer relationships. Candidates should have extensive experience in customer-facing roles within technology, particularly in identity management.

Qualifications

• Minimum 4 years in customer-facing technology roles.
• Deep knowledge in IGA and Identity Management.
• Strong understanding of Internet protocols and basic data structures.

Responsibilities

• Train customers on product use and demonstrate new features.
• Build and maintain strong customer relationships.
• Triage support escalations and coordinate resolutions.

Skills

Customer focus

Problem solving

Communication

Technical presentation

Critical thinking

Education

4 years industry experience in a customer facing role

Knowledge of IGA and Identity Management

Tools

Understanding of HTTP/HTTPS, SMTP, etc.

Basic understanding of Python

Job description

Sr.Technical Account Manager - Identities

As part of our rapid growth we are looking for a Sr.Technical Account Managerto join our new Identities team! This new organization will be delivering cutting-edge solutions that improve visibility into key security risks related to identities and SaaS application environments. As a Technical Account Manager on the ground floor, you will be our customer's main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer.

Responsibilities

• Train customers on how to use the product.


• Confidently demonstrate all new features as they are added.


• Build customer relationships and ensure the relationships remain a positive experience.


• Proactively engage with customers to find additional use cases for their environment.


• Conduct regular meetings and QBRs with both the technical and executive customer teams.


• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.


• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

• At least 4 years industry experience in a customer facing role within software and/or technology


• Deep knowledge in the IGA and Identity Management domain


• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)


• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)


• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management


• Strong verbal and written communication skills


• Capable of presenting technical information to technical and non-technical audiences


• Self driven problem solver who thrives in a fast paced environment


• Provide a customer focused approach and a strong sense of ownership over customer results


• Basic understanding of Python


• Demonstrate critical thinking skills

Advantages:

• Experience building and delivering a technical partner enablement program


• Familiarity with API's and their practical application in a real world environment


• Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell


• Understanding of data sets and how to effectively extract useful information

#LI-REMOTE #LI-MS1

Axonius is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (does not include bonus or equity)

$150,000—$160,000 USD

A little more about Axonius:

Axonius transforms asset intelligence into intelligent action. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers the lifecycle of millions of assets for leading customers across industries and around the world.

Axonius is named to the 2025 Fast Company World's Most Innovative Companies and the 2024 Forbes Cloud 100. Axonius is recognized with the Great Place to Work Certification and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest-growing cybersecurity company in history by revenue.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

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