Sr. Technical Account Manager - CTV

Vianttechnology; Chicago (IL); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Fully paid health insurance

Paid parental leave

Unlimited PTO

Job summary

Vianttechnology in Chicago, IL is looking for a Sr. Technical Account Manager. This role involves managing the onboarding process and technical support for Connected TV publisher partners, with a focus on executing core product solutions.

The ideal candidate should have over 5 years of experience in Technical Account Management, with strong skills in SQL and familiarity with Ad Tech platforms. We offer competitive compensation and comprehensive employee benefits.

Qualifications

• 5+ years in Technical Account Management or related roles.
• 7+ years with Ad Tech platforms (DSPs, SSPs, DMPs).
• Ability to communicate complex concepts to varied audiences.

Responsibilities

• Lead onboarding for CTV publisher partners.
• Troubleshoot and ensure data stability.
• Investigate data discrepancies using SQL.
• Maintain technical documentation for partners.
• Implement tools to improve account productivity.
• Align technical delivery with commercial goals.
• Advocate for performance in business reviews.
• Translate partner challenges into product requirements.

Skills

Technical Account Management

SQL

Ad Tech platforms

Google BigQuery

Job description

WHAT YOU’LL DO

The Sr. Technical Account Manager will be responsible for the hands‑on technical execution, support, and day-to-day management required to onboard and scale Connected TV (CTV) publisher partners. This role focuses on the practical implementation of core product solutions, including Identity Data Match, IRIS_ID content identification, and Direct Inventory Integrations.

Reporting to the Technical Account Management Director, you will guide partners through the technical lifecycle - from scoping initial requirements and leading integrations to troubleshooting and optimizing performance. You will serve as a key technical point of contact, ensuring that publisher engagements are supported by high-quality delivery and seamless technical execution.

THE DAY-TO-DAY

• End-to-End Onboarding: Lead the technical implementation for CTV publisher partners, managing the full lifecycle of Direct Inventory, IRIS_ID, and Identity Data Match integrations.
• Proactive Troubleshooting: Provide hands‑on support for incident response and issue resolution, ensuring data and inventory flows remain stable and accurate.
• Data Investigation & Insights: Use Google BigQuery SQL to investigate data discrepancies, validate integration integrity, and surface actionable insights that drive partner optimization.
• Operational Excellence: Create and maintain high-quality technical documentation, including integration guides and FAQs, to streamline the onboarding experience.
• Workflow Optimization: Identify and implement internal tools or AI-driven automations to improve troubleshooting speed and overall account productivity.
• Strategic Alignment: Partner closely with the Publisher Partnerships team to ensure technical delivery aligns with commercial goals and client timelines.
• Performance Advocacy: Support business reviews and partner meetings to represent the technical health of the account and identify optimization opportunities.
• Product Feedback Loop: Translate partner technical challenges and feature requests into clear requirements for the Product and Engineering roadmaps.

GREAT TO HAVE

• 5+ years of experience in Technical Account Management, Account Management, Project Management, Ad Operations, or related roles.
• 7+ years experience with Ad Tech platforms such as demand-side platforms (DSPs), supply-side platforms (SSPs), and/or data management platforms (DMPs).
• Strong understanding of the ad tech ecosystem, including DSPs, ad serving, programmatic buying, onboarding, and measurement.
• Ability to clearly articulate complex technical and measurement concepts to both technical and non-technical audiences.
• Proficiency in SQL (Google BigQuery preferred), Google Looker Studio, and cloud-based analytics tools.
• Strategic mindset with a bias toward action; comfortable operating in ambiguity and influencing without authority.

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.

$100,000 - $115,000

In accordance with California law, the range provided is Viant’s reasonable estimate of the compensation for this role. Final title and compensation for the position will be based on several factors including work experience and education.

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws). Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.