Sr. Technical Account Manager, Auth0 Enterprise

Okta, Inc.; Bellevue (WA); Hybrid; USD 151,000 - 227,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Account Manager specializing in enterprise identity solutions. In this dynamic role, you'll guide major clients through their identity journey, leveraging your expertise in IAM technologies and protocols like SAML and OAuth. Collaborate with a global team to ensure customer success and satisfaction while fostering strong relationships with key stakeholders. Your insights will help shape the future of identity management for some of the world's largest organizations. If you're passionate about technology and eager to drive impactful change, this is the perfect opportunity for you.

Qualifications

• 7+ years in IT with 3+ years as a Technical Account Manager.
• Strong understanding of IAM technologies and protocols.
• Excellent communication skills for diverse audiences.

Responsibilities

• Own account management as an Auth0 TAM, advising on best practices.
• Build strong relationships with key stakeholders and decision-makers.
• Review customer architectures to enhance security and ROI.

Skills

Technical Account Management

Identity and Access Management (IAM)

Javascript

Communication Skills

Security Knowledge

Business Acumen

Education

BA/BS/MS in Computer Science

Equivalent work experience

Tools

SAML 2.0

OAuth

OpenID Connect

CI/CD

SEIM

Job description

Sr. Technical Account Manager, Auth0 Enterprise

Bellevue, WA; Chicago, IL

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.

The Team
Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices.

The Opportunity
A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

You Will

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side.
• Advise customers on best practices and product adoption in a post-sales capacity.
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic accounts.
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality.
• Establish strong personal relationships on key accounts with decision-makers and stakeholders.
• Establish strong relationships internally, too as part of a larger collaborative team.
• Participate in content creation for both internal and external enablement of staff and customers.

Requirements

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
• Working proficiency in the following core IAM areas:
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
• Consumer and/or SaaS application deployments.
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role.
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc.
• Ability to code in Javascript.
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations.
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
• This position will be located remotely but requires you to live within 50 miles of the downtown Bellevue or downtown Chicago offices, and will have some travel required.

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.

Pay Transparency
Okta complies with all applicable federal, state, and local pay transparency rules. The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between: $151,000 — $227,000 USD.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.