Sr. Technical Account Manager - Americas

Remote; San Francisco (CA); Remoto; USD 119.000 - 161.000; Tempo pieno

Descrizione del lavoro

Dragos is seeking a Senior Technical Account Manager to build strong relationships with customers and drive successful deployments of the Dragos Platform. You will deliver technical guidance, content, and recommendations to optimize product adoption while collaborating with internal teams.

Based in a remote-first North America team, you will engage with customers, manage expectations, and address complex security challenges across ICS/OT environments. Occasional travel is required.

Competenze

• 4+ years in enterprise cybersecurity (SOC analyst or security engineer).
• Knowledge of ICS/OT systems and environments.
• Understanding of SOC/SIEM workflows and cyber concepts.
• Customer-first attitude and strong communication.
• Willingness to travel up to 25%.

Mansioni

• Be the customer’s go-to advisor and Platform power user.
• Build strong relationships with key stakeholders.
• Address technical requests and proactively resolve issues.
• Provide guidance and recommendations to optimize usage.
• Manage expectations and advocate internally for the customer.
• Conduct health checks and promote self-advocacy.
• Collaborate with sales, support, engineering, and product teams.
• Track account metrics and communicate progress to stakeholders.
• Identify service opportunities and training needs.
• Travel up to 25%.

Conoscenze

Enterprise cybersecurity

ICS/OT knowledge

SOC/SIEM familiarity

Customer-first mindset

Problem solving

Strumenti

Splunk

QRadar

FortiSIEM

Elastic

Descrizione del lavoro

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.

Responsibilities

• Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts
• Build strong customer relationships, especially with key customer stakeholders
• Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems
• Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
• Manage customer expectations while holding them accountable
• Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
• Conduct health checks and promote self-advocacy
• Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
• Track key account metrics; communicate progress to internal and external stakeholders
• Identify service opportunities, training needs, and key areas of improvement for the business unit
• Up to 25% travel

Qualifications

• 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
• Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
• Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
• Candidates based in PST or MST, preferred

Compensation

• Salary: OTE $140,000
• Competitive Equity Package
• Comprehensive Benefits Plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.