Sr. Technical Account Manager - Americas

Dragos; Oregon; Ibrido; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Equity Package

Comprehensive Benefits Plan

Descrizione del lavoro

Dragos is a remote-first company protecting critical infrastructure worldwide. The Senior Technical Account Manager will build strong customer relationships, drive product adoption, and resolve complex technical challenges for customers using the Dragos Platform in ICS/OT environments.

The role involves advising customers, coordinating with internal teams, and helping ensure successful deployments and ongoing platform usage. Travel up to 25% may be required.

Competenze

• 4+ years of enterprise cybersecurity experience (SOC analyst or cybersecurity engineer).
• Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) environments.
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic).
• Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation).
• Customer-first attitude; attentive to customer needs.
• Critical thinker with strong problem-solving skills.

Mansioni

• Serve as Dragos Platform power user to help customers succeed with the technology for their ICS security efforts.
• Build strong relationships with key customer stakeholders and manage expectations.
• Address customers' technical requests and proactively resolve issues to prevent problems.
• Provide guidance and know-how to ensure ongoing usage and adoption of the platform.
• Collaborate with internal teams (sales, field ops, tech support, engineering, product) to support customers.

Conoscenze

Cybersecurity experience

ICS/OT knowledge

SOC/SIEM workflows

SecOps concepts

Customer-focused

Critical thinking

Remote work preference

Strumenti

Splunk

QRadar

FortiSIEM

Elastic

Descrizione del lavoro

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

:As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.

Responsibilities

• :Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICs security efforts
• Build strong customer relationships, especially with key customer stakeholders
• Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems
• Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
• Manage customer expectations while holding them accountable
• Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
• Conduct health checks and promote self-advocacy
• Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
• Track key account metrics; communicate progress to internal and external stakeholders
• Identify service opportunities, training needs, and key areas of improvement for the business unit
• Up to 25% travel

Qualifications

• :4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
• Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
• Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
• Candidates based in PST or MST, preferred

Compensation

• Salary: OTE $140,000
• Competitive Equity Package
• Comprehensive Benefits Plan
• #LI-MM1 #LI-REMOTEDragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.