Sr. Technical Account Manager

Thales Group; Town of Texas (WI); Remote; USD 90,000 - 116,000; Full time

Job summary

A leading company specializing in digital security seeks a Sr. Technical Account Manager. In this role, you'll provide high-level technical support, advocate for customer needs, and drive successful technology deployment. If you have a background in IT and strong problem-solving skills, this position offers a chance to work with advanced security solutions while collaborating with various teams.

Benefits

Health, Dental, and Vision Insurance

Retirement Savings Plan

Paid Time Off

Company paid holidays

Employee Assistance Plan

Qualifications

• Minimum 6 years experience in Technical Support or 4+ years as a Technical Account Manager.
• Experience with Cloud or Security products.
• Proven ability to manage implementation and onboarding projects.

Responsibilities

• Champion the management and deployment of Imperva's Cloud Security solutions.
• Serve as primary technical expert for assigned customers.
• Deliver regular updates on system configuration and performance.

Skills

Technical Support

Customer Advocacy

Problem Solving

Communication

Data Analysis

Education

Bachelor's degree in Information Systems, Computer Science, Telecommunications, or related field

Tools

Cloud Security

Networking Technologies

DDoS Protection

Application Security Solutions

Job description

Sr. Technical Account Manager page is loaded

Sr. Technical Account Manager

Apply remote type Remote locations Texas time type Full time posted on Posted 4 Days Ago job requisition id R0263090 Location: Texas, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales CPL and Imperva have combined forces to become the largest data security and application security vendor in the world and to jointly develop cybersecurity products for the largest companies around the globe. The joint offering allows covering all aspects of application security andata security for our customers in a way no other vendor can compete with, and makes the Thales and Imperva brand the strongest in the marketworldwide!

USA - Remote.

Position Summary

Imperva'sTechnical Account Manager (TAM) program provides enterprise customers with a white-glove experience and d rives value through accelerated adoption and maturity, focusing on technical objectives and unique requirements specific to the customer's business. TAM is a t rusted advisor with technical expertise in Imperva products that build business/organizational relationships, learn the customer's unique environment, and understand their needs. Through a white-glove experience, they provide ongoing technical guidance and mentorship on implementation, expansion, new features, and best practices.

Key Areas of Responsibility

• Champion the management and deploymentof Imperva's Cloud (Application Security) solutions for designated accounts, ensuring alignment with customer needs.

• Serve as the primary technical expertfor assigned customers, addressing inquiries and facilitating effective communication throughout the engagement.

• Act as a customer advocateby expediting case resolutions and overcoming operational challenges through collaboration with internal teams and partners.

• Deliver regular updateson onboarding progress, system configuration, performance tuning, and case management, while sharing insights on security trends and product enhancements.

• Conduct quarterly health checks and service reviewsto assess system performance, identify areas for improvement, and improve customers' overall security posture.

• Analyze customer datarelated to case trends, traffic, and security alerts to provide strategic recommendations that bolster system health and security effectiveness.

Minimum Qualifications:

• Minimum ofa4-year bachelor's degree inInformation Systems, Computer Science, Telecommunications, or any Technologyfield.

• Minimum 6 years experience in Technical Support (tier 2-3) or 4+ years of experience in a Technical Account Manager role.

• Documented experience as Technical Account Manager, or Pre/Post Sales background within the web/network/information security industries.

• Minimum of 3 years experience working with Cloud or Security or Network related products.

• Proven ability to manage complex implementation and onboarding projects, consulting assignments, and technical escalations related to security, DDoS protection, including infrastructure, DNS and application services, Website security, CDN, and Load Balancing.

• Demonstrated experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL, Load balancers, Proxies, and Firewalls.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity .You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

Why Join Us?

Say HI and learn more about working at Thalesclick here

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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [e-mail] .

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC): 90,674.00 - 115,377.00 - 165,860.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

About Thales

In a world that is increasingly fast moving, unpredictable – and full of opportunities, trust is essential for societies to flourish. Trust in our institutions. Trust in our systems. Trust in technology. Trust in each other.

And the people we all rely on to make the world go round, they rely on Thales. They come to us with big ambitions: to make life better, to keep us safer.

From the bottom of the oceans to the depths of space and cyberspace, we help our customers navigate uncertainty with confidence and new frontiers with optimism. Thinking smarter and acting faster - mastering ever greater complexity and every decisive moment along the way.

We collaborate to architect and deliver high technology solutions that are both imaginative and resilient, human-centered and sustainable. So that together we can harness the extraordinary power of technology to build a future we can all trust.

Thales is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, age or any other characteristic protected by law. Please read Thales Equal Opportunity Policy Statement . Please read our Pay Transparency Policy Statement .

For more information about your rights as an applicant, please review EEO is the Law and EEO is the Law Supplement or EEO is the Law (Spanish) and EEO is the Law Supplement (Spanish) .

If you need an accommodation or assistance in order to apply for a position with Thales, please call Human Resources at 1-844-504-7271 or email us at [e-mail] .

Thales is an E-Verify employer - learn more here .