Sr. Technical Account Manager

Deloitte France; Jacksonville (FL); On-site; USD 138,000 - 229,000; Full time

Job summary

Deloitte is seeking an experienced Senior Technical Account Manager to lead the technical relationship with Google Public Sector customers in a long-term, onsite capacity under the Project Delivery Model. You will own cloud adoption planning, operational health, executive engagement, and complex escalations, coordinating across Google product, engineering, support, and delivery teams.

The role requires 8+ years in customer-facing cloud or consulting, hands-on dev experience with microservices

Qualifications

• 8+ years of customer-facing cloud/technical consulting or transformation experience, incl. 4+ years with Google Cloud implementations.
• Experience leading complex cloud programs, executive relationships, critical launches, and escalations.
• At least 2+ years hands-on with modern software development practices, microservices, distributed systems, and APIs.
• Executive-level communication, influence, problem-solving, and client-management skills.
• Active Google Cloud professional-level certification.
• Bachelor's or Master's degree in CS/IT/Engineering or equivalent experience.
• Ability to obtain a U.S. Government TS/SCI security clearance and travel ~10%.

Responsibilities

• Lead multiple technical workstreams across complex public-sector environments.
• Serve as the primary trusted technical advisor for customer leaders and executives.
• Develop account-level cloud adoption plans and technical roadmaps.
• Lead quarterly business reviews, executive sessions, and planning meetings.
• Coordinate launches, capacity planning, and high-priority events.
• Direct complex escalations with Google Support, Product Engineering, and Site Reliability.
• Mentor junior TAMs and provide oversight across accounts.

Skills

Executive-level communication

Client-management skills

Cloud certifications

Microservices

Google Cloud proficiency

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

Google Cloud

Job description

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Sr.Technical Account Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long‑term, onsite client service delivery.

Work you'll do/Responsibilities

The Senior Technical Account Manager leads the technical relationship with strategic Google Public Sector customers. This role owns cloud adoption planning, operational health, executive engagement, and complex escalations while coordinating across Google product, engineering, support, and delivery teams. The successful candidate would possess these skills:

• Lead multiple technical workstreams across complex public-sector customer environments.
• Serve as the primary trusted technical advisor for customer leaders and executives.
• Develop account-level cloud adoption plans, operational strategies, and technical roadmaps.
• Lead quarterly business reviews, executive sessions, and technical planning meetings.
• Coordinate critical launches, product releases, capacity planning, and high-priority customer events.
• Direct complex escalations involving Google Support, Product Engineering, and Site Reliability Engineering.
• Advocate for customer requirements and influence product improvements, features, and fixes.
• Identify risks proactively and establish clear plans for resolution.
• Coach junior TAMs and provide quality oversight across assigned accounts.Meticulous attention to detail and quality of work product
• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission‑critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Qualifications

Required

• 8+ or more years of customer-facing cloud, technical consulting, support, or transformation experience, including at least four years supporting Google Cloud implementations or programs.
• Experience leading complex cloud programs, executive relationships, critical launches, and technical escalations.
• At least 2+ years of hands‑on experience with modern software‑development practices, microservices, distributed systems, and APIs
• Executive‑level communication, influence, problem‑solving, and client‑management skills.
• Active Google Cloud professional‑level certification.
• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related technical field or equivalent professional experience.
• Ability to obtain a U.S. Government TS/SCI security clearance
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,500 to $229,100.

Benefits

This position is aligned with the Project Delivery Model. To view the associated benefit package, please reference this document USBenefitsJourneyProjectandCenterTAM

This position is aligned with the Project Talent Model. To view the associated benefit package, please reference this document (1) (5) https://resources.deloitte.com/:b:/r/sites/dnet-tod-us/Shared Documents/Benefits/BenefitsJourney_COMBINED.pdf?csf=1&web=1&e=zo0pT5.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.