Sr. Technical Account Manager

Vontier; Honolulu (HI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health and wellness benefits

Maven Clinic coverage

Livongo diabetes management

401(k) with company match

Paid time off

Job summary

Vontier Corporation in Hawaii seeks a Senior Technical Account Manager to lead customer success for Invenco by GVR, driving service delivery, SLA adherence, and performance analytics. You will oversee ASC dispatches, root cause analysis, and cross-functional collaboration to ensure contract compliance and satisfaction.

The role emphasizes leadership, strategic planning, and proactive customer engagement, with travel as needed and a focus on margin targets and KPI achievement.

Qualifications

• Four-year undergraduate degree in Business, Marketing or equivalent experience.
• Demonstrated project management skills
• Microsoft Office (Excel, Word, Visio, and PowerPoint)
• Excellent customer service and communication skills (verbal and written)
• Effectively drive results
• Effectively utilize resources to meet all customer contractual requirements (minimum)
• Strong technical knowledge of Gilbarco Veeder-Root equipment
• Analytical capability
• Able to travel if needed
• Ability to provide customer presentations and training where applicable.
• Microsoft Office Suite Power BI & App experience is a bonus.

Responsibilities

• Technical expertise driving customer success on applicable service deliverables in monitoring for Closed Loop Processes
• Management of ASC dispatches with daily open case listings, aging, status, and ETA updates
• Establish procedures to ensure compliance and delivery of customers’ service contract requirements
• Lead Cooperative Business Planning and review metrics and action plans regularly
• Provide site management including tracking additions/removals, ASC response time and performance
• Implement and manage root cause analysis into actionable results for closed loop
• Assist and monitor Support Center activities and off-hour calls during holidays
• Maintain work order tracking and data management for ASC performance
• Achieve margin targets through cost control and KPI targets with customers and internal departments
• Ensure financial success of all programs and meet delivery dates & measures

Skills

Strong communicator

Analytical skills

SME

Leadership

Education

Bachelor's degree in Business/Marketing

Tools

Microsoft Office

Excel

Word

Visio

PowerPoint

Power BI

Job description

Are you a self-motivated individual looking to build customer and operations management experience? Do you seek a career where your attention to detail is crucial for troubleshooting and customer satisfaction?

We are looking for a highly energetic and committed individual with a passion for excellence in product and culture. The ideal candidate will:

• Be a strong communicator with solid analytical skills.
• Have detailed practical experience and be recognized as a Subject Matter Expert (SME).
• Be sought after for advice and able to apply knowledge in complex and difficult situations.
• Lead others in the area, define best practices, and share knowledge and experience.

The Senior Technical Account Manager is the lead point customer contact for Major Oil Customer. In this role, the candidate will be responsible for leadership, guidance, and oversight for driving customer success and retention. This role will assess and report customer SLA contract obligations, analyze payment system equipment trends, Assigned Service Contractors (ASCs) performance, and prioritize closed loop requirements.

WHAT YOU WILL DO:

• Technical expertise driving customer success on applicable service deliverables in the arena of monitoring (daily, weekly, monthly, and annually) for Closed Loop Processes
• Management of Authorized Service Contractor (ASC) dispatches which includes but is not limited to daily open case listings, aging, status, and estimated time for completion updates for resolution.
• Establish procedures to ensure compliance and delivery of customers’ service contract requirements.
• Lead Cooperative Business Planning including jointly establishing key service performance targets, identifying and implementing quality & process improvement initiatives to achieve the targets, and reviewing metrics and action plans on a regular basis.
• Provide site management including tracking of additions and removals, ASC response time and performance, monitor site escalations, provide ASC technical support, POS/Alarm related special projects, and help desk standard work updates
• Implement and manage root cause technical analysis into actionable results which includes analyzing data to develop solutions (closed loop process).
• Assist and monitor Support Center activities of 24/7/365 help desk responsibilities and off hour calls during assigned holidays or other required days.
• Maintain work order tracking and data management to track ASC performance
• Achieve margin targets through cost control measures and Scorecard KPI targets with both the end customer and Invenco by GVR departments.
• Ensure the financial success of all assigned programs and projects, meet all committed delivery dates & measures, and cultivate ongoing customer satisfaction.

ABOUT YOUR EXPERIENCE:

• Four-year undergraduate degree in Business, Marketing or equivalent experience
• Demonstrated project management skills
• Microsoft Office (Excel, Word, Visio, and PowerPoint)
• Excellent customer service and communication skills (verbal and written)
• Effectively drive results
• Effectively utilize resources to meet all customer contractual requirements (minimum)
• Strong technical knowledge of Gilbarco Veeder-Root equipment
• Analytical capability
• Able to travel if needed
• Ability to provide customer presentations and training where applicable.
• Microsoft Office Suite Power BI & App experience is a bonus.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO IS INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

#LI-AB1 #LI-Remote

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."