Sr. Tech Infra Program Manager, OIS NANO

Amazon; Austin (TX); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon is seeking an infrastructure leader to own the network and device technology strategy for its Quick Commerce operation across the United States. You will define a country-level technology roadmap, manage vendor relationships, and enable hundreds of sites to launch rapidly with enterprise-grade availability and cost efficiency.

You will drive architecture standards, SLAs, and governance to ensure consistent rollout, while optimizing device and network performance across the fleet.

Qualifications

• 3+ years of technical infrastructure management experience.
• Experience in stakeholder and communication management.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• 6+ years of program management experience in IT infrastructure delivery.
• Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
• Ability to successfully facilitate collaboration across multiple functions, departments, and levels.
• Site launch experience of IT infrastructure (WLAN, LAN, end user equipment) in retail, distribution, logistics, or similar environments.
• Complex program management capabilities.
• Strategic technical decision-making.
• Ability to establish processes and standards.

Responsibilities

• Define country-level infrastructure strategy by establishing architecture standards and readiness criteria that guide all site launches, ensuring consistency and quality across the fleet.
• Own end-to-end network infrastructure scope from vendor selection through service level agreement governance to financial outcome management, driving performance and cost efficiency.
• Identify and recommend end-user equipment (associate-facing devices such as scanners, workstations, and printers) that meet regional cost and performance targets, partnering with device technology teams for certification.
• Establish playbooks, architecture standards, and deployment sequencing for the country, stepping in at escalation points where selections carry fleet-wide implications beyond execution-level authority.
• Drive network availability outcomes, device fleet health, and financial performance across the country's fleet through structured vendor governance cadences and performance management.

Skills

Technical infrastructure management

Stakeholder management

Program management

Fast-paced environment adaptation

Cross-functional collaboration

Site launch IT infrastructure

Strategic decision making

Process establishment

Tools

WLAN

LAN

End-user devices

IT lifecycle

Job description

Own the network and device technology infrastructure strategy for Amazon's fastest-growing Quick Commerce operation across an entire country. As the single-threaded infrastructure owner, you'll define the technology roadmap, drive vendor relationships, and enable hundreds of sites to launch at unprecedented speed while maintaining enterprise-grade availability and cost optimization.

Key job responsibilities

• Define country-level infrastructure strategy by establishing architecture standards and readiness criteria that guide all site launches, ensuring consistency and quality across the fleet
• Own end-to-end network infrastructure scope from vendor selection through service level agreement governance to financial outcome management, driving performance and cost efficiency
• Identify and recommend end-user equipment (associate-facing devices such as scanners, workstations, and printers) that meet regional cost and performance targets, partnering with device technology teams for certification
• Establish playbooks, architecture standards, and deployment sequencing for the country, stepping in at escalation points where selections carry fleet-wide implications beyond execution-level authority
• Drive network availability outcomes, device fleet health, and financial performance across the country's fleet through structured vendor governance cadences and performance management

A day in the life

You own the network and device technology infrastructure of Quick Commerce — the fastest growth vector for Amazon Stores. Your day moves between defining regional network strategy that scales from hundreds to thousands of sites, steering technology capability investments toward fleet-scale readiness, evaluating transitions that deliver cost reduction compared to traditional models, and presenting infrastructure roadmaps to senior business operations leadership. You make architecture and vendor selections that determine availability, cost trajectory, and launch velocity for an entire geography.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale,

About the team

We are the Network and Assets for Nimble Operations (NANO) team within Operations Infrastructure Services. We exist to solve a singular challenge: enabling Amazon Operations to launch and operate thousands of small-footprint sites at speed, at scale, and at a fraction of traditional infrastructure cost. We own the full infrastructure lifecycle — network strategy, vendor contracts, site launches, incident management, and financial governance — across India, United States, Middle East, United Kingdom, and Japan. Quick Commerce dark stores represent the overwhelming majority of our use cases today, scaling from approximately 500 sites to 3,000+ by 2028, with our enablement model extending to every emerging no-capex site type in Amazon's portfolio.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Experience in stakeholder and communication management
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• 6+ years of program management experience in IT infrastructure delivery
• Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
• Ability to successfully facilitate collaboration across multiple functions, departments, and levels
• Site launch experience of IT infrastructure (WLAN, LAN, end user equipment) in retail, distribution, logistics, or similar environments
• Complex program management capabilities
• Strategic technical decision-making
• Ability to establish processes and standards

Preferred Qualifications

• 8+ years of data center, network engineering, and/or systems engineering experience
• Project Management Professional (PMP) certification, or experience in project management
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
• Understanding of core IT infrastructure and service concepts
• Intermediate-level knowledge in one or more of: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies
• Comprehensive QA program design experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 148,700.00 - 201,200.00 USD annually