Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF)

Amazon; New York (NY); On-site; USD 138,000 - 239,000; Full time

Job summary

Amazon is seeking a proactive Senior Technical Customer Solutions Manager to drive post-launch success for the Buy with Prime and Multi-Channel Fulfillment products. This role involves collaborating with various teams to optimize performance and enhance merchant satisfaction, making it crucial to blend technical expertise with customer-focused strategies.

Qualifications

• 5+ years working with external customers in a similar role.
• Proven ability to deliver actionable insights.
• Ability to work cross-functionally and influence teams.

Responsibilities

• Serve as technical contact for merchants, ensuring successful product adoption.
• Partner with account management to tailor technical solutions.
• Identify opportunities to streamline onboarding and support processes.

Skills

Ability to explain technical concepts to non-technical stakeholders

Proven ability to troubleshoot technical issues

Experience managing multiple accounts in a fast-paced environment

Strong understanding of APIs

Passion for delivering exceptional customer experiences

Education

Bachelor’s degree in Computer Science

Tools

Amazon Web Services (AWS)

Job description

Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF)

Join to apply for the Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) role at Amazon

Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF)

6 days ago Be among the first 25 applicants

Join to apply for the Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) role at Amazon

Description

We are seeking a proactive and customer-obsessed Senior Technical Customer Solutions Manager to drive post-launch success for Amazon Buy with Prime and Multi-Channel Fulfillment (MCF) products. You will work closely with sales, account management, merchants, developers, and internal teams to ensure seamless integrations, optimize performance, and resolve technical challenges. Your expertise will help enhance merchant satisfaction and support the growth of Amazon’s innovative e-commerce solutions.

Description

We are seeking a proactive and customer-obsessed Senior Technical Customer Solutions Manager to drive post-launch success for Amazon Buy with Prime and Multi-Channel Fulfillment (MCF) products. You will work closely with sales, account management, merchants, developers, and internal teams to ensure seamless integrations, optimize performance, and resolve technical challenges. Your expertise will help enhance merchant satisfaction and support the growth of Amazon’s innovative e-commerce solutions.

Key job responsibilities

Post-Launch Support

• Serve as the primary technical contact for merchants post-launch, ensuring smooth adoption and integration of Buy with Prime and Multi-Channel Fulfillment products.
• Provide technical guidance and troubleshooting support to address issues related to API integrations, order management, and performance optimization.
• Monitor merchant implementations to identify and proactively address potential roadblocks and opportunities to deepen the merchant's engagement and adoption of our products.
  
  

Post-Launch Customer Success Management

• Partner with Account Management team to understand their business needs and tailor technical solutions to meet their objectives.
• Conduct regular account reviews, sharing performance insights, and best practices to improve operational efficiency.
  
  

Technical Expertise

• Act as a subject matter expert for Buy with Prime and MCF, staying up-to-date on new features, functionalities, and industry trends.
• Support cross-functional teams by sharing technical knowledge and creating detailed documentation, FAQs, and training materials for internal and external stakeholders.
  
  

Process Improvement

• Identify opportunities to streamline onboarding, integration, and support processes for merchants.
  
  

Rotational on-call availability required for critical systems support.

About The Team

Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) are helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime (BwP) is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.

Multi-Channel Fulfillment (MCF) aims to enable organizations across the world with reliable, cost effective, and flexible end-to-end eCommerce fulfillment solutions in order to help them scale, succeed, and offer best in class experiences to their customers. MCF represents the core fulfillment capability of Buy with Prime (BwP), a new business initiative for Amazon.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
• 5+ years working with external customer facing, or similar role.
• Proven ability to troubleshoot technical issues, analyze data, and deliver actionable insights.
• Ability to explain technical concepts to non-technical stakeholders.
• Experience managing multiple accounts and priorities in a fast-paced environment.
  
  

Preferred Qualifications

• Strong understanding of APIs, e-commerce platforms, and fulfillment operations.
• Familiarity with Amazon Web Services (AWS), Buy with Prime, and Multi-Channel Fulfillment solutions.
• Passion for delivering exceptional customer experiences and enabling merchant success.
• Ability to work cross-functionally and influence teams without direct authority.
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A3003209

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance, Information Technology, and Engineering

• Industries

  Software Development

Referrals increase your chances of interviewing at Amazon by 2x

Sign in to set job alerts for “Customer Solutions Manager” roles.

New York, NY $150,000.00-$250,000.00 1 week ago

New York County, NY $150,000.00-$250,000.00 2 weeks ago

Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF)

New York, United States $118,200.00-$204,300.00 6 days ago

Customer Solutions Manager - Global, AWSI - HCLS

Manhattan, NY $150,000.00-$200,000.00 3 days ago

Sr. Customer Solutions Manager, Healthcare & Life Sciences

New York, United States $138,200.00-$239,000.00 12 hours ago

Senior Customer Solutions Manager, US Healthcare & Life Sciences (HCLS)

Senior Customer Solutions Manager, US Healthcare & Life Sciences (HCLS)

New York, United States $138,200.00-$239,000.00 12 hours ago

Manager, Customer Operations (Inbound Virtual Contact Center)

Developer Support Operations Manager, Non-Technical

New York, NY $129,000.00-$185,000.00 2 weeks ago

New York, NY $81,000.00-$110,000.00 4 months ago

New York, NY $138,000.00-$202,000.00 3 weeks ago

Operations Manager, Retail - Madison Avenue

New York, NY $80,000.00-$88,000.00 2 weeks ago

Senior Manager, Solution Sales Enterprise Strategy & Planning - AMER/APAC

New York, NY $176,600.00-$261,600.00 3 days ago

Senior Product Manager - Incident Management

New York, NY $187,000.00-$240,000.00 1 day ago

New Hartford, NY $90,000.00-$100,000.00 1 day ago

New Hartford, NY $90,000.00-$100,000.00 2 days ago

Assistant Manager, Customer Operations - Steinway St-Astoria

Williamsville, NY $74,400.00-$119,100.00 3 days ago

New York, NY $90,000.00-$165,000.00 1 day ago

New York, United States $145,400.00-$218,000.00 1 week ago

New York, NY $170,000.00-$190,000.00 1 month ago

New York, NY $62,000.00-$110,000.00 3 months ago

Head of Product, Commercialization & Implementation

New York, NY $214,700.00-$322,100.00 11 hours ago

Developer Support Operations Manager, Proactive and Social

New York, NY $129,000.00-$185,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.