Sr Systems Specialist (Enterprise Applications Support)

Trident Seafoods Corporation; Seattle (WA); Hybrid; USD 120,000 - 145,000; Full time

Job summary

Trident Seafoods Corporation is seeking a Senior Systems Specialist to install, engineer, and maintain operating systems and related software to ensure stable performance. You will provide expert remote support and on-site maintenance at production locations, including some travel to remote Alaska sites.

The role requires six years in IT systems, a CS/IT-related degree, and strong skills in project management, Azure cloud, and troubleshooting.

Qualifications

• Six+ years of IT systems experience.
• Bachelor’s degree in computer science, information technology, information systems, or related field (or equivalent).
• Willingness to travel to remote Alaska sites; on-call as needed.

Responsibilities

• Installs, engineers, and maintains operating systems and related software.
• Provides remote and on-site technical support for end users and projects.
• Maintains system specifications and technical documentation.
• Monitors datacenter health and recommends improvements.
• Communicates with IT vendors and coordinates deployments.

Skills

IT systems experience

Project management

Cloud computing

Communication

Troubleshooting

Education

Bachelor’s degree in CS/IT/IS or related field

Tools

Salesforce Administration

DocuSign IAM

Infor EAM

Smartsheet

Brandfolder

TraceGains

Microsoft Copilot Administration

Job description

Overview

Trident Seafoods is North America’s largest vertically integrated seafood company—partnering with fishermen, employees, and communities to responsibly harvest, process, and share wild Alaska seafood with the world. With deep roots in Alaska and operating across the globe, Trident is a privately held company headquartered in Seattle, committed to nourishing the world while upholding the highest standards for safety, sustainability, and excellence.At Trident Seafoods, we work together for something bigger than ourselves. From nourishing the world with the best protein on earth to protecting our oceans, serving our fishermen, and supporting communities in Alaska and beyond, here, you’ll find a values-driven culture where your growth matters, your work has purpose and your contributions are recognized and appreciated—because at Trident, we believe meaningful work connects us all.

Responsibilities

Summary: The SeniorSystems Specialist is responsible forinstalling, engineeringand maintainingoperating systems and related software to ensurestable performance. This role will be a technical expert, providing support remotely, as well as, at production locations performing maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, and technical support for all users and projects of the organization. This position may require some travel to remote Alaska sites.

EssentialFunctions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Performs routine analysis to include evaluation of hardware and software based on business processes and end user criteria.
• Directly interacts with assigned managers and staff to resolve hardware and software-based issues, as wellas,providing automation services as needed in support of strategic and operational objectives.
• Develops andmaintainssystem specifications and technical documentation
• Monitors datacenter health andrespondsto issues as they arise; provides recommendations for improving the server environment, such as capacity thresholds, security gaps, patchlevelsand hardware recalls.
• Maintainsfactory support softwareincluding,production inventory, labeling,factoryand energy management, etc.; fine tunes system parameters and configuration to optimize performance and ensure security.
• Identifiesproject requirements by interviewing stakeholders, analyzing operations,determiningproject scope, and documenting results.
• Maintains systems by researching and resolving problems,maintainingsystemsintegrity, and administering security.
• Reviewschanges and upcoming developments in software applications
• Creates documentation for supported systems and enhancements.
• Designs, tests, andmodifiesapplications, modules and/or approaches and required enhancements.
• Performs advanced analysis and troubleshooting for various applications.

Additional Responsibilities:

• Acts as liaison between Information Technology vendors and Trident Seafoods as needed.
• May provide leadership, coaching, and/or mentoring to less experienced team members.
• Regularly worksonsite to build strong teamconnections, collaborate across functions, and solve problems in real time.

Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience. Commuter and transit programs are also available.

Qualifications

Travel/On-CallRequirements:

Occasionally work outside of standard business hours, including providing remote weekend coverage (on-call).

RequiredQualifications: (Education, Years of Experience,Certifications)

• A minimum of six years’ experience working in IT systems or a similar role.
• A bachelor’s degree in computer science, information technology, information systems, or a related field, or the equivalent combination of education and years of experience

PreferredEducation & Experiences:

• Microsoft or other related certifications.
• Experience in two or more of these areas:
• Microsoft Copilot Administration
• Agent building
• Prompt Engineering
• CRM - Salesforce Administration
• DocuSign IAM - contract lifecycle management tool administration
• Infor EAM Administration
• Smartsheet Administration
• Brandfolder Administration
• Tracegains Administration

Knowledge, Skills, and Abilities (KSAs):

• Experience and advanced knowledge of programming languages and operating systems.
• Expertise in project management, application design and integration, and cloud computing (Microsoft Azure).
• A strong understanding of computer systems and web services technology.
• Excellent attention to detail, with a demonstrated ability to manage time effectively and to self-motivate and follow-through on projects.
• Ability to work cross-functionally and establish relationships with different levels of management and others of varying skill sets.
• Demonstrated troubleshooting and customer service skills.
• A strong ability to convey technical information to non-technical end users.
• Excellent verbal and written communication skills with the ability to analyze, organize, and simplify complex problems to develop practical solutions.

Work environment:

This is an on-site position based at the Trident Support Center office in Seattle’s Ballard neighborhood, with the option to work remotely on Fridays.

In-office time takes place in a typical office environment: temperature controlled with adequate lighting and moderate noise. While remote, employees must provide appropriate home office space.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms; stoop, kneel, or crouch. May occasionally lift up to 15 lbs.

WorkAbility Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.

WorkAuthorizations

This position is not eligible for immigration sponsorship.

Additional Information

Stay connected with Trident Seafoods online at www.tridentseafoods.com and follow us on Facebook, X, Instagram, Pinterest, YouTube or LinkedIn. Trident Seafoods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Trident Seafoods and its subsidiaries have adopted a drug‑free workplace policy. Working under the influence of Drugs or Alcohol is not permitted. Employment with Trident Seafoods is contingent upon the candidate maintaining valid immigration status and work authorization throughout employment, with or without immigration sponsorship by the company.

Pay Range

USD $120,000.00 - USD $145,000.00 /Yr.