Sr Systems Engineer, Enterprise AI Tools (Remote)

The Home Depot; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a Sr. Systems Engineer to join their dynamic team. This role involves developing and maintaining technical infrastructure that ensures operational stability and supports various teams. You will leverage your IT engineering skills to troubleshoot, implement system upgrades, and design cloud solutions. The company fosters a collaborative environment where learning and innovation are encouraged, making it an ideal place for professionals eager to grow their technical and leadership capabilities. If you have a passion for technology and a drive for results, this opportunity is perfect for you.

Qualifications

• Minimum 4 years of experience in IT engineering or related field.
• Strong troubleshooting and system upgrade skills.

Responsibilities

• Develop and support technical infrastructure for operational stability.
• Collaborate with teams to enable infrastructure needs.

Skills

IT Engineering

Troubleshooting

System Upgrades

Cloud Platforms

CI/CD

Leadership

Education

Bachelor's Degree in a related field

Job description

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Position Purpose

The Sr. Systems Engineer is responsible for independently developing, maintaining, and supporting The Home Depot's technical infrastructure of hardware and system software that drives the success of Home Depot and our customers. As a Systems Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production infrastructure. In addition, Sr. Systems Engineers may be involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.

Key Responsibilities

1. Delivery & Execution (30%) - Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
2. Learning (15%) - Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
3. Planning & Analysis (20%) - Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives; Drives the evaluation, development, and recommendation of specific technology to provide cost-effective solutions that meet THD requirements; Researches and designs best fit infrastructure, network, database, cloud, AI, and security architectures for products; Proactively creates and maintains tools for monitoring and support; Participates in project planning and reporting across multiple efforts
4. Support & Enablement (35%) - Collaborates with product and project teams to understand needs and enable them with infrastructure; Supports technology architecture design review efforts for project and product teams; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate; Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Opens and manages vendor problem tickets to resolution; Drives the production of in-house documentation around solutions; Provides application support for software running in production; Drives moving KB articles to infrastructure as code models; Drives keeping monitoring/alerting up to date

Additional Details

• This position typically reports to Systems Engineer Manager or Sr Manager
• This position has 0 Direct Reports
• No travel required
• Most of the time is spent sitting in a comfortable position with frequent movement opportunities. Rarely, there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Minimum qualifications include being 18 or older, legally permitted to work in the US, with a minimum of 4 years of experience and a bachelor's degree or equivalent in a related field.
• Preferred qualifications include experience in IT engineering, troubleshooting, system upgrades, cloud platforms, CI/CD, and leadership experience.
• Competencies include action orientation, resilience, collaboration, innovation, communication, results-driven, and adaptability.