Sr Systems Development Engineer, ServiceNow, Kuiper Enterprise Technology

Amazon; Nashville-Davidson (TN); On-site; USD 136,000 - 236,000; Full time

Job summary

Join a forward-thinking company on a mission to enhance global broadband access through innovative satellite technology. As a ServiceNow Administrator, you will play a crucial role in configuring and maintaining the ServiceNow platform, ensuring it meets business needs and delivers a seamless user experience. This position offers the opportunity to work with cross-functional teams, drive process automation, and enhance service delivery. With a commitment to diversity and inclusion, this dynamic environment fosters knowledge sharing and mentorship, making it an exciting place to grow your career while making a significant impact on underserved communities worldwide.

Benefits

Medical Benefits

401(k) Plan

Employee Discounts

Paid Time Off

Training and Development Programs

Flexible Work Hours

Qualifications

• 5+ years of experience in systems design, software development, and automation.
• Proficiency in at least one modern programming language.

Responsibilities

• Manage and optimize the ServiceNow platform for high performance.
• Provide technical support and training to users.

Skills

ServiceNow Administration

JavaScript

Python

Linux/Unix

CI/CD Pipelines

Process Improvement

Education

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow

Glide

Job description

Job ID: 2847101 | Amazon Kuiper Manufacturing Enterprises LLC

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.

Kuiper Production Operations team is looking for an experienced ServiceNow Administrator to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Administrator, you’ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.

Key job responsibilities

1. Utilize knowledge of development and service delivery best practices to lead design and development efforts for a team with a security, scalability, and performance mindset.
2. ServiceNow Platform Management: Maintain and optimize the ServiceNow platform, including Incident, Problem, Change, Asset, and Configuration Management modules, ensuring reliability and high performance.
3. Configuration & Development: Customize workflows, forms, and fields to meet business requirements. Design, test, and implement new configurations and integrations with third-party tools.
4. Automation & Scripting: Develop and refine scripts, UI policies, and business rules using JavaScript, Glide, and other scripting tools to enhance process automation and simplify tasks.
5. User Support & Training: Provide technical support to ServiceNow users, troubleshoot issues, and train end-users to maximize platform efficiency.
6. Reporting & Analytics: Build and manage reports and dashboards, providing insights on platform performance, compliance, and service delivery metrics.
7. Collaborate with Stakeholders: Work closely with cross-functional teams to gather requirements, identify areas for improvement, and deliver solutions that align with business goals.

A day in the life

As a Systems Development Engineer, you will be expected to influence the business and technology direction of the team. You will have the ability to impact the goals of not only your direct team but partner teams and stakeholders as well. As Systems Development Engineer on the team, you will be counted on to define and apply the standards for engineering, test, and operational excellence best practices for your team.

About the team

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

BASIC QUALIFICATIONS

- 5+ years of systems design, software development, operations, automation, and process improvement experience
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
- Experience with maintaining and optimizing the ServiceNow platform, including Incident, Problem, Change, Asset, and Configuration Management modules, ensuring reliability and high performance.

PREFERRED QUALIFICATIONS

- Experience with distributed systems at scale

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: December 10, 2024 (Updated 20 minutes ago)