Sr Systems Development Engineer, ServiceNow, Kuiper Enterprise Technology

Amazon; Dallas (TX); On-site; USD 136,000 - 236,000; Full time

Job summary

Join a forward-thinking company dedicated to bridging the digital divide through innovative satellite technology. As a ServiceNow Administrator, you will play a crucial role in enhancing service delivery and process automation within a dynamic team. Your expertise will ensure the ServiceNow platform operates at peak performance, supporting a mission that impacts communities worldwide. This role offers the opportunity to collaborate with talented professionals, drive meaningful change, and contribute to a culture of inclusion and diversity. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Benefits

Health Care Plans

Equity Options

Flexible Working Hours

Learning and Development Opportunities

Employee Discounts

Paid Time Off

Retirement Plans

Wellness Programs

Qualifications

• 5+ years of experience in systems design, software development, and process improvement.
• Proficiency in at least one modern programming language such as Python or Java.

Responsibilities

• Manage and optimize the ServiceNow platform for high performance and reliability.
• Develop and refine scripts to enhance process automation and user experience.

Skills

ServiceNow Administration

JavaScript

Python

Linux/Unix

CI/CD Pipelines

Process Automation

Education

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow

Glide

Reporting Tools

Job description

Job ID: 2847101 | Amazon Kuiper Manufacturing Enterprises LLC

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.

Kuiper Production Operations team is looking for an experienced ServiceNow Administrator to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Administrator, you’ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.

Key job responsibilities

1. Utilize knowledge of development and service delivery best practices to lead design and development efforts for a team with a security, scalability, and performance mindset.
2. ServiceNow Platform Management: Maintain and optimize the ServiceNow platform, including Incident, Problem, Change, Asset, and Configuration Management modules, ensuring reliability and high performance.
3. Configuration & Development: Customize workflows, forms, and fields to meet business requirements. Design, test, and implement new configurations and integrations with third-party tools.
4. Automation & Scripting: Develop and refine scripts, UI policies, and business rules using JavaScript, Glide, and other scripting tools to enhance process automation and simplify tasks.
5. User Support & Training: Provide technical support to ServiceNow users, troubleshoot issues, and train end-users to maximize platform efficiency.
6. Reporting & Analytics: Build and manage reports and dashboards, providing insights on platform performance, compliance, and service delivery metrics.
7. Collaborate with Stakeholders: Work closely with cross-functional teams to gather requirements, identify areas for improvement, and deliver solutions that align with business goals.

A day in the life
As a Systems Development Engineer, you will be expected to influence the business and technology direction of the team. Have the ability to impact the goals of not only your direct team but partner teams and stakeholders as well. As Systems Development Engineer on the team, you will be counted on to define and apply the standards for engineering, test, and operational excellence best practices for your team.

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

BASIC QUALIFICATIONS

1. 5+ years of systems design, software development, operations, automation, and process improvement experience.
2. Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
3. Experience with Linux/Unix.
4. Experience with CI/CD pipelines build processes.
5. Experience with maintaining and optimizing the ServiceNow platform, including Incident, Problem, Change, Asset, and Configuration Management modules, ensuring reliability and high performance.

PREFERRED QUALIFICATIONS

1. Experience with distributed systems at scale.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: December 10, 2024