Sr. Systems Analyst, Hospitality

Kohler Co.; Kohler (WI); On-site; USD 94,350 - 145,350; Full time

Job summary

Kohler Co. in Kohler, WI seeks a Sr Systems Analyst, Hospitality to lead the IT support organization across the Hospitality division, ensuring reliable operation, maintenance and continuous improvement of technology systems that support day-to-day business functions.

You will supervise system analysts and service desk staff, manage incidents and service delivery, collaborate with vendors and project teams on PMS, POS, CRM and other hospitality platforms, and report on operational metrics to

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• At least 5 years of experience in IT operations or support, preferably in hospitality or multi-site environments.
• Proven leadership experience managing technical teams and service delivery.

Responsibilities

• Lead IT support organization across Kohler’s Hospitality division with focus on service delivery and incident management.
• Supervise System Analysts and Service Desk personnel, including staffing, training, and performance management.
• Oversee daily IT operations and support services across all hospitality properties; ensure timely resolution of technical issues.

Skills

Leadership experience

IT operations

Customer support

Communication skills

Education

Bachelor's degree in IT or CS

Job description

Opportunity The Sr Systems Analyst, Hospitality is responsible for leading the IT support organization across Kohler’s Hospitality division. This role ensures the reliable operation, maintenance, and continuous improvement of technology systems and services that support day-to-day business functions. The position focuses on service delivery, incident and problem management, team supervision, operational excellence, and continuous service improvement in alignment with guest experience and business needs.

Work Mode: Onsite

Location: Onsite 5 – Kohler, Wisconsin

Specific Responsibilities

• Operational Leadership
• Champion a customer-centric support culture focused on responsiveness, empathy, and proactive issue resolution.
• Oversee daily IT operations and support services across all hospitality properties.
• Ensure timely resolution of technical issues and high levels of customer satisfaction.
• Supervise System Analysts and Service Desk personnel, including staffing, training, and performance management.
• Maintain and enforce IT operational policies, procedures, and standards.
• Systems Support & Maintenance
• Coordinate with internal teams and vendors to ensure systems are maintained, patched, and updated.
• Monitor system performance and availability, implementing improvements where necessary.
• Support property-level systems including PMS, POS, CRM, and other hospitality specific platforms.
• Project Execution
• Lead or support technical implementation of new systems and upgrades in collaboration with Project Management Team, vendors, and business stakeholders.
• Ensure projects are delivered on time, within scope, and aligned with operational needs.
• Collaboration & Communication
• Serve as the primary liaison between IT operations and property-level leadership.
• Collaborate with enterprise IT teams to ensure alignment with broader infrastructure and security standards.
• Provide regular reporting on operational metrics, incidents, and service levels

Skills/Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• At least 5 years of experience in IT operations or support, preferably in hospitality or multi-site environments.
• Proven leadership experience managing technical teams and service delivery.
• Strong understanding of hospitality systems and operational workflows.
• Excellent communication, problem-solving, and organizational skills.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $94,350 - $145,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation.

Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.