Sr. Support Engineer – the Workshop Suite (tWS) - TRATON R&D US, LLC

International Motors, LLC; Lisle (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

International Motors, LLC, based in Lisle, Illinois, is seeking a Sr. Support Engineer to help roll out the Workshop Suite (tWS) and support workshops globally. The role focuses on deployment, incident response, troubleshooting, and collaboration with IT, diagnostics, and workshop teams.

Ideal candidates have 1+ year of IT experience or 3+ years of IS/IT experience, with strong diagnostic and communication skills to ensure rapid resolutions and a smooth rollout.

Qualifications

• Bachelor's degree or higher in information systems/information technology.
• Experience in IT support, cloud-based applications, or software infrastructure.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Act as initial contact for reported issues and deviations.
• Perform structured troubleshooting to identify root causes and coordinate resolution.
• Support local IT/workshop staff in setting up infrastructure and connectivity.
• Contribute to global rollout of tWS.
• Analyze system logs and vehicle communication to resolve complex cases.
• Collaborate with developers, testers, and infrastructure teams.

Skills

Troubleshooting

IT infrastructure

Cloud services

System logs

Diagnostics

Communication skills

IP network diagnostics

Vehicle diagnostics

Collaboration

Education

Bachelor's degree in Information Systems/IT

Master's degree (no experience)

3+ years IS/IT experience

Job description

Position Overview

Do you want to play a key role in supporting the rollout of TRATON’s next-generation digital tools for service workshops worldwide? We are now looking for a Support Engineer to join our team – supporting the launch, stability, and success of the Workshop Suite (tWS), our new cloud- and web-based aftersales platform.

About the Team

The Vehicle Service Information domain provides tools, information, and IT support to the global service network for each brand within TRATON. This includes everything needed to perform repairs, maintenance, diagnostics, rebuilds, software updates, campaigns, and spare parts sales.

The team you’ll be joining is a global support team based in Sweden (Södertälje) and soon also in the US (Lisle) – acting as the first line of support for tWS during its worldwide rollout. We ensure rapid incident response, root cause analysis, and coordination of corrective actions – with a focus on continuous improvement and an excellent user experience.

You’ll contribute directly to the deployment of a new global service platform and gain deep insight into the intersection of IT, diagnostics, and workshop operations.

If you have any questions please contact:

Björn Bertmar, Section Manager at: [e-mail]

Responsibilities

As Sr. Support Engineer, your main responsibility is to support markets and workshops in their transition to tWS. You will:

• Act as the initial point of contact for reported issues and deviations


• Perform structured troubleshooting to identify root causes and coordinate resolution


• Support local IT and workshop staff in setting up infrastructure and connectivity


• Contribute to the continuous global rollout of tWS


• Analyze system logs and vehicle communication to resolve more complex cases


• Collaborate closely with developers, testers, infrastructure teams and markets

Minimum Requirements

• Bachelor's degree and at least 1 year of information systems/information technology experience

OR

• Master's degree and no experience

OR

• At least 3 years of information systems/information technology experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Technically skilled and communicative problem solver who thrives in a collaborative setting.


• Experience within software development and/or IT infrastructure


• Familiarity with cloud services and web-based applications


• Strong analytical skills and ability to understand complex IT environments


• Experience in troubleshooting and interpreting system logs and data flows


• Excellent communication skills


• A structured, solution-oriented and helpful mindset


• Knowledge of IT hardware/systems and workshop environments


• Experience with IP network diagnostics


• Understanding of vehicle communication and diagnostic systems

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits. The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview

About TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus,TRATONSE is the parent and holding company of the TRATONGROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About International From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [e-mail] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.