Technical Service Engineering Consultant

International; Lisle (IL); On-site; USD 82,000 - 122,000; Full time

Job summary

International Motors USA in Lisle, Illinois, seeks a Technical Service Engineering Consultant to lead complex vehicle issues for Medium and Heavy Duty trucks. You'll work with dealer networks and engineering to identify root causes and implement corrective actions to maximize uptime.

You will analyze field data, warranty and customer feedback, prepare reports, and present findings to leadership. Strong communication and independent work ethic are essential for success.

Qualifications

• Bachelor's degree with at least 2 years in technical service engineering, automotive service or truck service.
• Master's degree with at least 1 year in technical service engineering, automotive service or truck service, or 5+ years of related experience.
• At least 5 years of technical service engineering experience in automotive/truck sectors.

Responsibilities

• Research, develop, and implement service repair strategies and technical solutions for vehicles in the field.
• Maintain deep technical understanding of current and upcoming products in the North American market.
• Lead issue resolution for complex technical challenges with internal and external teams as needed.
• Analyze field data, warranty information, and customer feedback to identify trends and systemic field quality issues.
• Prepare technical reports, service recommendations, and advanced diagnostic guidance.
• Provide effective resolution of dealer and fleet complaints with timely containment and root cause identification.
• Act as liaison between Quality, TRATON R&D, Customer Support, Manufacturing, and other groups.
• Present technical findings, risks, and status updates to leadership and cross-functional stakeholders.
• Support project management activities related to investigations, product support, and service improvements.
• Contribute to continuous improvement of service processes, tools, and customer experience.

Skills

Vehicle systems knowledge

Problem solving

Presentation skills

Cross-functional collaboration

Independent worker

Adaptability

Risk identification

CANalyser

PicoScope

Teamcenter

VisMockUp

Software familiarity

ASE Certification a plus

Microsoft Word

Microsoft Excel

PowerPoint

Education

Bachelor's degree + 2 years experience

Master's degree + 1 year experience

5+ years technical service engineering experience

Tools

CANalizer

PicoScope

Teamcenter

VisMockUp

MS Office

Job description

Position Overview

As a Technical Service Engineering Consultant you will be responsible managing complex product issues to resolution, as the project lead and assist in identifying root cause and corrective actions for Medium and Heavy Duty Vehicles. This is an engineering and technical role working with our dealer network to understand field quality issues arising within our customers’ vehicles, working with engineering to identify a solution for vehicles in both post and pre-production to ensure maximum uptime for our customers.

Responsibilities

Responsibilities include but not limited to:

• Research, develop, and implement service repair strategies and technical solutions for vehicles in the field
• Maintain a deep technical understanding of current and upcoming products in the North American market
• Lead issue resolution for complex technical challenges, leveraging internal teams and external partners as needed
• Analyze field data, warranty information, and customer feedback to identify trends and systemic field quality issues
• Prepare technical reports, service recommendations, and advanced diagnostic guidance
• Provide effective resolution of dealer and fleet complaints, ensuring timely containment and root cause identification
• Serve as a liaison between Quality, TRATON R&D, Customer Support, Manufacturing, and other internal/external groups
• Present technical findings, risks, and status updates to leadership and cross-functional stakeholders
• Support and participate in project management activities related to investigations, product support, and service improvements
• Contribute to continuous improvement of service processes, tools, and customer experience

Minimum Requirements

• Bachelor's degree and at least 2 years of technical service engineering, automotive service or truck service experience

OR

• Master's degree and at least 1 year of technical service engineering, automotive service or truck service experience

OR

• At least 5 years of technical service engineering, automotive service or truck service experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Strong understanding of vehicle systems, components, and advanced diagnostic methods (electrical, mechanical, and software)
• Demonstrated problem-solving ability with a proactive, solutions-oriented mindset
• Medium and/or Heavy-Duty vehicle experience preferred
• Excellent presentation ability and verbal/written communication skills
• Ability to work independently with minimal supervision and a strong sense of ownership
• Effective interpersonal skills with the ability to work across diverse, cross-functional teams
• Ability to manage multiple priorities and adapt to changing objectives in a fast-paced environment
• Experience identifying risk, escalating issues appropriately, and driving closure
• Familiarity with engineering tools and drawing systems (e.g., CANalizer, PicoScope, Teamcenter, VisMockUp, or similar)
• ASE Certification a plus
• General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.)

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Salary Minimum: USD $81,600.00/Yr.

Salary Maximum: USD $122,400.00/Yr.

Company Overview

• About TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP (https://traton.com/) and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. Transforming Transportation Together. For a sustainable world.: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.
• About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, we have our vision to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
• *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please [e-mail] request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.