Sr Support Engineer-MS Teams

Experis; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Sr Support Engineer specializing in MS Teams to facilitate user transitions from Zoom. This dynamic role involves providing technical support, creating training materials, and enhancing user experiences with Microsoft Teams and M365 technologies. With a hybrid work schedule, you’ll enjoy flexibility while contributing to critical training and support initiatives. If you're passionate about technology and user support, this opportunity is perfect for you.

Qualifications

• 5+ years in IT support focusing on Microsoft Teams.
• Experience in user training and education on new technologies.

Responsibilities

• Provide support for MS Teams functionalities and features.
• Guide users transitioning from Zoom to Teams, including training and troubleshooting.

Skills

Microsoft Teams

Zoom

Problem-solving

Communication

Interpersonal Skills

Education

Bachelor's degree in Computer Science

Microsoft certifications

Tools

M365 technologies

Job description

Our client is seeking a Sr Support Engineer specializing in MS Teams to join their team. As a Sr Support Engineer, you will support users in their transition from Zoom to Microsoft Teams, providing technical support, training, and troubleshooting.

Responsibilities

1. Provide support for MS Teams functionalities and features.
2. Assist with configuration and personalization of Teams settings.
3. Support Microsoft Teams rooms and webinars for seamless connectivity.
4. Guide users transitioning from Zoom to Teams, including training and troubleshooting.
5. Create user documentation and training materials.

Requirements

• Bachelor's degree in Computer Science, IT, or related field.
• 5+ years in IT support focusing on Microsoft Teams.
• Extensive knowledge of Microsoft Teams, Teams Rooms, and M365 technologies.
• Experience with Zoom and user transition to Teams is highly desirable.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work independently and in a fast-paced environment.
• Hybrid work schedule with flexibility for Asia business hours.
• Microsoft certifications related to Teams and Microsoft technologies.
• Experience in user training and education on new technologies.

Additional Information

This role offers a hybrid work environment with flexibility, opportunities to develop skills in Microsoft Teams, and the chance to contribute to user training and support initiatives. The position is based in NY, NY, with onsite work on Tuesdays, Wednesdays, and Thursdays, and remote work on Mondays and Fridays. The pay range is $45-$55 per hour, and the role is classified as Mid-Senior level, full-time in the IT industry.