Sr. Supply Chain Manager, GEMS, NA Startup

Amazon; Arlington (VA); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

Paid Time Off (PTO)

Parental Leave Options

Job summary

Amazon.com Services LLC is seeking a Sr. Supply Chain Manager to serve as the Vendor Process Lead within NA Startup Support. You will own portfolio-wide vendor performance strategy, develop scorecards, and drive improvements across 450+ projects valued at $5B+.

The role requires influencing sourcing, contingent workforce development, and executive-level reporting. The position emphasizes cross-functional collaboration with GPO, IAS/TVM, and execution teams to implement standards, dashboards, and

Qualifications

• 5+ years of program or project management experience.
• 5+ years of supply chain experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience managing vendor relationships and developing performance accountability frameworks.
• Experience with project management tools and reporting frameworks (e.g., Smartsheet, Excel, or equivalent) and data-driven decision-making.

Responsibilities

• Own portfolio-wide vendor performance strategy, developing scorecards, accountability frameworks, and strategic relationship management approaches that drive measurable improvement year over year.
• Identify cross-vendor performance patterns, conduct root-cause analyses on systemic issues, and implement corrective actions that have broad organizational impact.
• Build and maintain vendor performance dashboards, KPI frameworks, and analytical tools that provide leadership with real-time visibility into portfolio health.
• Ensure that vendor performance data informs sourcing decisions, contract renewals, and strategic investment.
• Influence Amazon's vendor sourcing and integration strategy in partnership with Global Procurement Operations (GPO).
• Evaluate vendor capabilities at the portfolio level, perform strategic assessments, and generate data-driven recommendations that shape sourcing decisions.
• Design onboarding frameworks, skill-building programs, and performance standards that create consistent requirements for contingent workers.
• Partner with PXT, GES leadership, and execution teams to ensure CW development programs are aligned with organizational needs.
• Influence senior leadership across GES, Finance, GPO, Launch, and partner organizations to align on vendor management standards, secure resources, and drive adoption of best practices.
• Own executive-level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations that shape investment decisions.
• Partner with IAS/TVM (technical vendor strategy), execution teams, and cross-functional partners to ensure vendor strategy is integrated across the full project lifecycle.
• Establish and maintain vendor management mechanisms including reporting cadences, performance reviews, escalation processes, and continuous improvement frameworks.
• Drive adoption of vendor management standards across the portfolio, ensuring consistency in how vendor performance is measured, communicated, and acted upon.
• Create comprehensive training programs and knowledge management systems that enable rapid onboarding and reduce single-threaded dependencies.

Skills

Vendor management

Data-driven decision making

Program management

Leadership

Cross-functional collaboration

Analytical mindset

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Tools

Smartsheet

Excel

Job description

Description

Are you a strategic, relationship-driven leader who wants to shape how Amazon partners with its most critical vendors across a world-class fulfillment network? Do you thrive at the intersection of supply chain strategy, vendor performance management, and workforce development? Does the challenge of building portfolio-wide vendor accountability frameworks that drive measurable improvement across hundreds of projects appeal to you? If you are looking for a high-impact role where you will influence sourcing decisions, develop contingent workforce pathways, and drive systemic improvements across a portfolio of 450+ projects valued at $5B+.

Amazon Global Engineering Services (GES) is searching for an innovative and solutions-oriented Sr. Supply Chain Manager to serve as the Vendor Process Lead within our NA Startup Support organization. This role operates horizontally across the full vendor portfolio, rather than owning specific vendor relationships vertically, you will own the strategy, standards, and performance frameworks that make the entire vendor ecosystem stronger every year.

Key job responsibilities

Vendor Portfolio Strategy & Performance

• Own portfolio-wide vendor performance strategy, developing scorecards, accountability frameworks, and strategic relationship management approaches that drive measurable improvement year over year
• Identify cross-vendor performance patterns, conduct root-cause analyses on systemic issues, and implement corrective actions that have broad organizational impact
• Build and maintain vendor performance dashboards, KPI frameworks, and analytical tools that provide leadership with real-time visibility into portfolio health
• Ensure that vendor performance data informs sourcing decisions, contract renewals, and strategic investment

Sourcing Strategy & GPO Partnership

• Influence Amazon's vendor sourcing and integration strategy in partnership with Global Procurement Operations (GPO)
• Evaluate vendor capabilities at the portfolio level, perform strategic assessments, and generate data-driven recommendations that shape sourcing decisions

Contingent Worker Development

• Design onboarding frameworks, skill-building programs, and performance standards that create consistent requirements for contingent workers
• Partner with PXT, GES leadership, and execution teams to ensure CW development programs are aligned with organizational needs

Cross-Functional Influence & Stakeholder Management

• Influence senior leadership across GES, Finance, GPO, Launch, and partner organizations to align on vendor management standards, secure resources, and drive adoption of best practices
• Own executive-level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations that shape investment decisions
• Partner with IAS/TVM (technical vendor strategy), execution teams, and cross-functional partners to ensure vendor strategy is integrated across the full project lifecycle

Operational Mechanisms & Standards

• Establish and maintain vendor management mechanisms including reporting cadences, performance reviews, escalation processes, and continuous improvement frameworks
• Drive adoption of vendor management standards across the portfolio, ensuring consistency in how vendor performance is measured, communicated, and acted upon
• Create comprehensive training programs and knowledge management systems that enable rapid onboarding and reduce single-threaded dependencies

A day in the life

Global Engineering Services (GES) NA Startup Support operates at the intersection of strategic vendor management and engineering execution across North America. A day in the life may involve reviewing vendor scorecard data to identify systemic performance patterns, conducting a strategic planning session with your IAS/TVM counterpart on sourcing alignment, facilitating a vendor executive business review, or presenting portfolio risk assessments to GES leadership. You will engage with vendor executives, coordinate with GPO on sourcing decisions, align with execution teams on field performance, and drive cross-portfolio intelligence that no single project team can see. The Vendor Management function is highly collaborative, working daily to make vendor performance consequential, vendor relationships strategic, and Amazon's supply base stronger every year.

About The Team

The Vendor Management function within NA Startup Support is a strategy-focused team that manages Amazon's vendor relationships across the full portfolio, from qualification through active project execution, performance accountability, and continuous improvement. This function exists because vendor performance directly impacts whether Amazon's network launches on time, on budget, and at the quality level operations require. We build strategic relationships that unlock decisions site-level teams cannot reach, see patterns across the portfolio that no single project can see, and act on them before they repeat. We partner closely with IAS/TVM (technical vendor strategy), execution teams, and cross-functional stakeholders to ensure that vendor management is both technically sound and strategically managed.

Benefits Summary

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience managing vendor relationships and developing performance accountability frameworks
• Experience with project management tools and reporting frameworks (e.g., Smartsheet, Excel, or equivalent) and data-driven decision-making

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of procurement processes, RFP/RFI management, or vendor qualification methodologies
• Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 126,900.00 - 181,400.00 USD annually

USA, TN, Nashville - 103,900.00 - 148,400.00 USD annually

USA, TX, Austin - 115,400.00 - 160,000.00 USD annually

USA, TX, Irving - 115,400.00 - 160,000.00 USD annually

USA, VA, Arlington - 115,400.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10526688