Sr. Supply Chain Manager, GEMS, NA Startup

Amazon; Bellevue (WA); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

PTO

401(k) Plan

Relocation assistance

Job summary

Amazon.com Services LLC in North America is seeking a Sr. Supply Chain Manager to serve as the Vendor Process Lead within the NA Startup Support organization.

You will own portfolio-wide vendor strategy, develop scorecards, and build dashboards that provide leadership with real-time visibility into portfolio health. You will influence sourcing decisions, design contingent worker development pathways, and drive cross-functional improvements across 450+ projects valued at $5B+.

Qualifications

• 5+ years of program or project management experience.
• 5+ years of supply chain experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience managing vendor relationships and developing performance accountability frameworks.
• Experience with project management tools and reporting frameworks (e.g., Smartsheet, Excel, or equivalent) and data-driven decision-making.

Responsibilities

• Own portfolio-wide vendor performance strategy, developing scorecards, accountability frameworks, and strategic relationship management approaches that drive measurable improvement year over year.
• Identify cross-vendor performance patterns, conduct root-cause analyses on systemic issues, and implement corrective actions that have broad organizational impact.
• Build and maintain vendor performance dashboards, KPI frameworks, and analytical tools that provide leadership with real-time visibility into portfolio health.
• Ensure that vendor performance data informs sourcing decisions, contract renewals, and strategic investment.
• Influence Amazon's vendor sourcing and integration strategy in partnership with Global Procurement Operations (GPO).
• Design onboarding frameworks, skill-building programs, and performance standards for contingent workers.
• Partner with PXT, GES leadership, and execution teams to ensure CW development programs are aligned with organizational needs.
• Influence senior leadership across GES, Finance, GPO, Launch, and partner organizations to align on vendor management standards, secure resources, and drive adoption of best practices.
• Establish and maintain vendor management mechanisms including reporting cadences, performance reviews, escalation processes, and continuous improvement frameworks.

Skills

Program/Project management

Supply chain experience

Data-driven decision making

Vendor relationship management

PM tools (Smartsheet/Excel)

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Tools

Smartsheet

Excel

Job description

Description

Are you a strategic, relationship-driven leader who wants to shape how Amazon partners with its most critical vendors across a world-class fulfillment network? Do you thrive at the intersection of supply chain strategy, vendor performance management, and workforce development? Does the challenge of building portfolio-wide vendor accountability frameworks that drive measurable improvement across hundreds of projects appeal to you? If you are looking for a high-impact role where you will influence sourcing decisions, develop contingent workforce pathways, and drive systemic improvements across a portfolio of 450+ projects valued at $5B+.

Amazon Global Engineering Services (GES) is searching for an innovative and solutions-oriented Sr. Supply Chain Manager to serve as the Vendor Process Lead within our NA Startup Support organization. This role operates horizontally across the full vendor portfolio, rather than owning specific vendor relationships vertically, you will own the strategy, standards, and performance frameworks that make the entire vendor ecosystem stronger every year. You will be responsible for developing scorecards and performance frameworks, influencing Amazon's vendor sourcing strategy in partnership with Global Procurement Operations, building structured development pathways for contingent workers, and maintaining the analytical tools and dashboards that give leadership visibility into vendor portfolio health. This role requires someone who can see patterns across the portfolio that no single project team can see, and act on them before they repeat. This role requires up to 25% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

Vendor Portfolio Strategy & Performance

• Own portfolio-wide vendor performance strategy, developing scorecards, accountability frameworks, and strategic relationship management approaches that drive measurable improvement year over year
• Identify cross-vendor performance patterns, conduct root-cause analyses on systemic issues, and implement corrective actions that have broad organizational impact
• Build and maintain vendor performance dashboards, KPI frameworks, and analytical tools that provide leadership with real-time visibility into portfolio health
• Ensure that vendor performance data informs sourcing decisions, contract renewals, and strategic investment

Sourcing Strategy & GPO Partnership

• Influence Amazon's vendor sourcing and integration strategy in partnership with Global Procurement Operations (GPO)
• Evaluate vendor capabilities at the portfolio level, perform strategic assessments, and generate data-driven recommendations that shape sourcing decisions

Contingent Worker Development

• Design onboarding frameworks, skill-building programs, and performance standards that create consistent requirements for contingent workers
• Partner with PXT, GES leadership, and execution teams to ensure CW development programs are aligned with organizational needs

Cross-Functional Influence & Stakeholder Management

• Influence senior leadership across GES, Finance, GPO, Launch, and partner organizations to align on vendor management standards, secure resources, and drive adoption of best practices
• Own executive-level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations that shape investment decisions
• Partner with IAS/TVM (technical vendor strategy), execution teams, and cross-functional partners to ensure vendor strategy is integrated across the full project lifecycle

Operational Mechanisms & Standards

• Establish and maintain vendor management mechanisms including reporting cadences, performance reviews, escalation processes, and continuous improvement frameworks
• Drive adoption of vendor management standards across the portfolio, ensuring consistency in how vendor performance is measured, communicated, and acted upon
• Create comprehensive training programs and knowledge management systems that enable rapid onboarding and reduce single-threaded dependencies

A day in the life

Global Engineering Services (GES) NA Startup Support operates at the intersection of strategic vendor management and engineering execution across North America. A day in the life may involve reviewing vendor scorecard data to identify systemic performance patterns, conducting a strategic planning session with your IAS/TVM counterpart on sourcing alignment, facilitating a vendor executive business review, or presenting portfolio risk assessments to GES leadership. You will engage with vendor executives, coordinate with GPO on sourcing decisions, align with execution teams on field performance, and drive cross-portfolio intelligence that no single project team can see. The Vendor Management function is highly collaborative, working daily to make vendor performance consequential, vendor relationships strategic, and Amazon's supply base stronger every year.

About The Team

The Vendor Management function within NA Startup Support is a strategy-focused team that manages Amazon's vendor relationships across the full portfolio, from qualification through active project execution, performance accountability, and continuous improvement. This function exists because vendor performance directly impacts whether Amazon's network launches on time, on budget, and at the quality level operations require. We build strategic relationships that unlock decisions site-level teams cannot reach, see patterns across the portfolio that no single project can see, and act on them before they repeat. We partner closely with IAS/TVM (technical vendor strategy), execution teams, and cross-functional stakeholders to ensure that vendor management is both technically sound and strategically managed.

Benefits Summary

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience managing vendor relationships and developing performance accountability frameworks
• Experience with project management tools and reporting frameworks (e.g., Smartsheet, Excel, or equivalent) and data-driven decision-making

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of procurement processes, RFP/RFI management, or vendor qualification methodologies
• Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 126,900.00 - 181,400.00 USD annually

USA, NY, New York - 126,900.00 - 181,400.00 USD annually

USA, TN, Nashville - 103,900.00 - 148,400.00 USD annually

USA, TX, Austin - 115,400.00 - 160,000.00 USD annually

USA, TX, Houston - 115,400.00 - 160,000.00 USD annually

USA, TX, Irving - 115,400.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10526686